Technical Support Engineer

Solace helps companies connect and integrate all of their assets through the power of event-driven architecture. Our technology makes it easy to unlock data silos and capture events occurring across large enterprises; stream information about those events everywhere it needs to be in real-time; and give the apps, AI agents, and people who receive it the power to immediately react with decisive actions and smart decisions.

Many of the world’s biggest companies trust Solace to modernize their IT infrastructure by embracing trends like AI, cloud, and IoT so they can create awesome experiences for their customers, partners and employees.

So, the next time you drive a car, order furniture online, fly in a plane, check your bank balance on your phone, your positive experience could be a direct result of our technology—and your hard work! 

Overview

This position is for a Technical Support Engineer based out of our Singapore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise. The team is open to Intermediate or Senior Engineers for this position. 

The Cool Stuff You’ll Do

• Deliver a superior customer experience
• Improving our infrastructure tooling, observability, and automation
• Contribute to the evolution of Solace Agent Mesh by supporting cutting-edge agentic AI capabilities, enabling autonomous decision-making, multi-agent coordination, and intelligent automation across business processes
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Participate in on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient, less error-prone, etc.
• Actively involved in development for scalable deployment (automation, tooling, etc.)

What You’ll Bring to the Role

• 5-10+ years’ experience in a technical role (software development, technical support, QA etc.)
• TCP networking, concepts, and troubleshooting
• Unix/Linux System Administration
• Programming experience in at least one of: Java, C, or .NET
• Excellent English communication skills, both written and verbal
• Strong personal commitment to quality and customer service
• Ability to take initiative in a dynamic working environment.
• Willing to provide 12x7 off-hours telephone support approximately one week per month
• Legally able to work in Singapore without sponsorship

Desired Skills

• Messaging protocols: JMS, MQTT, AMQP, REST
• Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
• Use AI analytics to gain insights from customer interaction patterns and improve service delivery
• Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis
• Leverage predictive analytics to anticipate customer needs and proactively address potential issues
• Cloud computing environments:  AWS, GCP, Azure, etc.
• Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication
• Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform

Why You’ll Love Working at Solace

At Solace, we’re all about smart people, meaningful work, and good vibes.

• Work with brilliance – Our team is packed with some of the sharpest minds in the industry.
• Balance matters – We believe work should fit into your life, not the other way around.
• Hybrid-first – Flexibility is built into how we work, so everyone feels included and empowered.
• Values-driven – We live and breathe our core values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
• Growth mindset – Our training programs are designed to help you level up, fast.
• Customer love – We’re proud of our world-class customer lineup (and we’re not shy about it).
• Keep it fun – We’re social, we keep things simple, and we know how to have a good time.
• Creative culture – We’ve got a great sense of humour and we make cool videos on topics like MITT and this (check them out!).

At Solace, we are committed to a fair, inclusive, and transparent recruitment process.
To help identify candidates whose qualifications best align with the role, we use artificial intelligence (AI) tools during the initial stage of resume screening. These tools compare submitted resumes to the job description, focusing on education, experience, and skills.

Importantly, all decisions beyond this initial screening—including interviews and final hiring—are made by our human recruitment team. AI is never used to make final hiring decisions.

Let’s Talk

Not sure you meet every requirement? That’s okay — we’re more interested in your potential and passion. If this role excites you, we’d love to hear from you.

Need accommodations during the hiring process? Just let us know — we’re here to support you.

Thanks to everyone who applies! While we wish we could connect with every candidate, only those selected to move forward will be contacted.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

 #LI-JT1