Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
- Provide technical support for Qualys Security Applications via phone, email, and MS Teams.
- Troubleshoot customer-reported issues on our SaaS-based platform.
- Ensure clear, friendly, and professional communication with customers throughout the support process.
- Work closely with internal Engineering and QA teams to ensure timely resolution.
- Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
- Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols.
- 0–2+ years of experience in technical support, IT support, networking, or related fields.
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
- Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.).
- Working knowledge of either Linux/Unix or Windows operating systems.
- Strong troubleshooting and analytical thinking skills.
- Willingness to work in a 24/7 rotational shift environment.
- Excellent written and verbal communication skills.
- Exposure to basic scripting (e.g., Bash, Python).
- Familiarity with web services like IIS, Apache, or Nginx.
- Knowledge of cybersecurity fundamentals (vulnerabilities, threat types, false positives).
- Awareness of tools like Packet Capture (Wireshark), SSH, or system monitoring tools.
- Understanding of API concepts and basic regular expressions (Regex).
- Familiarity with support tools such as Salesforce, Jira, or Zendesk.
- Certifications: CompTIA Security+, CCNA, CEH, or equivalent (not mandatory but a plus).
- Hands-on experience in enterprise security and cloud-based technologies.
- Mentorship from experienced cybersecurity professionals.
- Opportunities for career advancement within a global cybersecurity leader.
- Exposure to real-world use cases in vulnerability management, threat detection, and application security.
- Be part of an innovative, fast-paced team protecting some of the world’s biggest brands.
- Collaborate with professionals across Engineering, QA, and Product groups.
- Grow your career in one of the most in-demand and evolving industries.
- Access learning and certification opportunities to accelerate your growth.
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What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
