Swayable is a fast-growing AI and automated data science platform that measures public opinion and the impact of messages and advertising content on it. We are a 40-person team backed by top technology and social impact investors, including Y Combinator. Founded in 2018 by physics PhDs, it is led by the former Executive Director for Digital Strategy at the New York Times. Clients include major consumer-facing brands (American Express, Airbnb, Paramount Pictures), technology companies (Anthropic, Meta, Amazon), academic researchers (MIT, Yale, Stanford) and mission-aligned civic advocacy campaigns (e.g. on climate, human rights and elections).
Joining Swayable means being on a team whose work changes the course of history. The technology we develop is at the leading edge of transforming some of the world’s most important campaign organizations and enterprises: combatting disinformation, protecting democracy, and supporting the sustainable growth of consumer-facing brands.
Technology stackSwayable uses Python (Numpy, Scipy, scikit-learn, Pandas, Celery, Flask), JavaScript (Vue.js, Node.js), MongoDB, and GraphQL.
About the roleSwayable is looking for a mission-driven, fast-learning, and solutions-oriented Technical Support Engineer to support the Client Research Services (CRS) and Technology teams. In this role, you will be the first line of technical support for internal teams, helping streamline technical operations, reduce ticket resolution times, and increase the scalability of our service delivery.
This role is perfect for someone who is excited by problem-solving, improving systems, and collaborating cross-functionally with CRS, Engineering and Product to improve internal tools and processes.
- Triage and resolve technical support tickets submitted by the Client Research Services (CRS) team
- Escalate issues to Engineering only when necessary, progressively reducing dependence as you gain expertise
- Refine and maintain technical documentation, including the CRS and Engineering runbooks
- Identify and recommend opportunities for automation and system improvements
- Collaborate closely with Engineering and Product teams to advocate for scalable solutions and internal tooling improvements
- Manage access and permissions (e.g., MongoDB credentials) as required to fulfill support tasks
- You will report to the Director of Client and Research Success and work cross-functionally with the Engineering and Product teams, playing a critical part in maintaining high-quality execution while unlocking efficiency through process improvement and automation.
- 2+ years of experience in technical support, solutions engineering, or an equivalent technical role
- Strong problem-solving skills and a passion for understanding how systems work
- Comfortable working with internal stakeholders to identify and resolve technical issues
- Familiarity with modern software tools and databases (MongoDB experience is a plus)
- Able to synthesize information and improve documentation over time
- Excellent organizational skills and the ability to prioritize multiple issues at once
- A collaborative mindset and eagerness to learn from others across Engineering, Product, and Client Success teams
- Deep familiarity with Swayable’s analytics platform and internal systems
- Hands-on experience supporting a high-performing research and client services team
- Exposure to engineering workflows, system design, and data infrastructure
- The opportunity to identify and implement scalable solutions that improve internal efficiency
- Direct collaboration with Engineering and Product teams to drive meaningful change
- 100% Medical, Dental & Vision Plans
- Generous PTO (3 weeks first year, 4 weeks second year, 5 weeks third year, 6 weeks fourth year onward)
- Equity options
- 401k, FSA
- Ongoing professional development stipend
We are an equal opportunity employer. We strive to promote an organizational environment that values diversity and fosters growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other basis prohibited by law. The team especially encourages applicants from underrepresented backgrounds.
Salary Range: 100-115K
Top Skills
What We Do
Measuring the impact of the world's most important messages.
Swayable is a consumer insights research technology platform that measures how effectively media content changes opinions. We enable deep insights into the effects of campaign content at any stage in the creative process: from storyboards to final cuts.
Our clients are dramatically increasing the impact of the stories they tell on the world's most important issues.
Clients include major brands, agencies, foundations and political campaigns around the world.
We will never ask for personal data without permission in order to do our job. Informed user consent is designed into the core of the platform. Swayable exceeds the world’s highest regulatory standards on data privacy and security, including Europe’s GDPR.
The service is delivered via a cloud-based technology platform built in California, New York, Massachusetts, Colorado and Washington. Swayable is incorporated as a public benefit corporation dedicated to effective truth telling.
Why Work With Us
We accelerate social and economic progress by making scientific insights instantly accessible to decision-makers by:
Measuring the impact of the world’s most important campaigns.
Building the observational technology that enables discovery of attitude, opinion
and behavior.
Generating high-value experimental data to produce insights.
Gallery
