Technical Support Engineer

Location

Brookfield Place - 181 Bay Street

Our Company

At Brookfield Properties, the foundation of our success is firmly rooted in our people.

Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

Our teams operate an iconic portfolio of irreplaceable properties within the world’s most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.

Job Description

At Brookfield Properties, our people are the foundation of our success.

The Brookfield Properties Corporate team brings together subject matter experts who lead with confidence, adaptability, and resourcefulness. The corporate group works across all sectors of Brookfield’s real estate business – including housing, logistics, hospitality, office, and retail – collaborating with our best-in-class asset managers.

We are seeking a replacement Technical Support Engineer to join Brookfield Properties in Toronto, ON. In this role, you will play an integral role in delivering and maintaining enterprise IT solutions that support business operation and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.

We are looking for a skilled individual with strong technical capabilities, exceptional customer service, and proven experience supporting executive-level users. The team ensures optimal functionality of hardware, applications, and collaboration tools, driving productivity and enabling business success.

End-User Support & Operations

• Provide hands-on technical assistance for Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.

• Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.

• Support daily operations in a dynamic environment composed of approximately 60% end-user support, 15% project work, 15% architecture and engineering, and 10% training and development.

• Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.

• Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.

Service Management

• Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.

• Create and maintain knowledge base articles for both internal use and customer-facing support.

• Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.

Systems Engineering & Architecture

• Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).

• Manage, secure, and deploy applications and device policies through Jamf and PrinterLogic.

• Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.

• Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.

Projects & Strategic Initiatives

• Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.

• Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.

• Assist in planning and execution of technical components for companywide meetings, events, and conferences.

Training & Development

• Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.

• Support ongoing professional development and contribute to knowledge sharing across the IT team.

• Perform other duties as assigned in support of organizational goals and technology initiatives.

• High School Diploma or GED required

• Minimum of 3 years in an IT support or related technical role

• Proficiency in managing iOS and Android devices using Intune

• Experience with printer management, configuration, and troubleshooting

• Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred

• Experience with Jamf for Apple device management is a plus

• Strong understanding of IT principles, best practices, and processes within an ITIL framework

• Self-motivated and capable of prioritizing effectively in a fast-paced environment

• Exceptional rapport-building, active listening, and problem-solving abilities

• Proven ability to work with cross-functional IT and business teams to resolve complex issues

• Excellent written and verbal communication skills

• Positive representation of the IT department with a strong commitment to customer service

At Brookfield Properties, your career progression is important to us. As a successful employee, you will have the opportunity to grow within your team, department, and across the Brookfield organization. Our leadership teams are dedicated to the accomplishments of their employees. We also invest time into training and developing our people.

End your job search and find your career today, at Brookfield Properties.

We imagine, create, and operate on a foundation of values to build a better world, together. Brookfield Properties strives to create spaces where going to work never feels routine. As a Brookfield Properties employee, you will enjoy many benefits such as 401K matching, tuition reimbursement, summer Fridays, paid maternity leave and more. There is also a generous employee referral program because we want our existing team members to help us build a more diverse workplace through their networks.

Compensation & Benefits:

Salary Type: Exempt

Pay Frequency: Bi-weekly

Annual Base Salary Range: $85K–$105K CAD

Brookfield Properties is an equal opportunity employer, and we foster an inviting, inclusive and collaborative environment. We may use AI to assist in our search to identify the best candidate.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.