The role of the RCC team is to provide technical support to effectively coordinate and resolve all customers’ reported incidents within stringent SLA timescales as well as provision of support to internal Dematic business functions.We offer:
Career Development
We are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic’s history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.
Competitive Compensation and Benefits
Our attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.
Pay Transparency
Dematic is committed to pay transparency. As such, the Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, Dematic will still maintain confidentiality of your pay information. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Dematic, or (c) consistent with Dematic’s legal duty to furnish information.
Global Opportunities
As a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Tasks and Qualifications:Job Specification
- Maintaining excellent communication with customers, stakeholders and internally within DAI whilst also focusing on following internal procedures
- Providing support for bespoke applications via telephone and email
- Being able to make application-sensitive decisions to mitigate potential disruption to service and filtering automated system alerts
- Proactively monitoring large scale business-critical systems
- All technical tasks are carried out with accuracy after an assessment of risks when performing actions on live customer applications
- An inquisitive mind with some flexibility to travel to customer sites will aid understanding customers’ operations and aid in enhancing technical skills and knowledge of DAI’s industry
- Familiarity with the use of incident management and reporting tools with a demonstrable ability of working in a customer facing role would be a prerequisite
- A flexible approach to working shifts including nights and weekends is also a fundamental requirement of the role and growing with the company
Essential Skills
- Exceptional verbal and written communication skills
- Excellent listening skills are also essential when trying to comprehend customers’ reported incidents then translate them into technical and functional terms, as necessary
- Being able to multi-task within a fast-paced and highly structured environment
- The ability to apply logical thinking in an engineering capacity; coming from a strong software engineering or computing background is beneficial
- Other personable skills are also essential to the RCC roles such as being a team player as well as keeping sight of the overall team goals as this will prove invaluable to personal development and progressing technically
Top Skills
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
