About IONIX
IONIX External Exposure Management protects enterprises’ external attack surface from cyber risks and increases security team efficiency by providing tools that shorten the time to discover and prioritize exposures. IONIX reduces the exploitable attack surface by discovering every internet-facing asset, assessing dependencies and connections, and validating exploitable risks to prioritize remediation of critical, impactful exposures. IONIX reduces alert fatigue, streamlines the process for resolving alerts and ensures that they reach the right team. Global leaders including BlackRock, Infosys, Sompo, The Telegraph and E.ON depend on IONIX for proactive management of their complex and dynamic attack surface
About the Role
As a Technical Support Engineer, you’ll be the one making sure that all existing customers’ issues are properly and thoroughly handled by the various relevant stakeholders. You will be working at a fast-paced startup, servicing global enterprise clients worldwide and enjoying a diverse, dynamic culture, building next generation cyber security technology.
Roles & Responsibilities
- Provide first-line technical support to clients.
- Work closely with R&D and Product teams to resolve complex technical issues, document product defects and feature requests, and influence the product roadmap by identifying patterns based on data-driven analysis of support tickets and customer feedback.
- Collaborate with Customer Success and Sales teams on product issues impacting customers in compliance with SLA requirements, drive key escalations internally, and join escalation calls with customers as needed.
- Conduct training sessions and webinars for clients to enhance their understanding and use of our products.
What You Need
- Prior technical experience around Cyber security subject matters (web / network security).
- 2+ years of experience providing world-class customer support as a support at enterprise organizations for Security and SaaS platforms, with a proven ability to effectively prioritize and escalate customer issues, take full ownership and drive rapid resolution, focus on customer experience, and minimize customer impact.
- Previous startup experience is a must.
- Excellent technical skills: Log Analysis, Troubleshooting of Bug Reports.
- Excellent written and verbal communication skills, including communicating technical concepts clearly and effectively.
- Fluency in English; fluency in Spanish is highly desirable.
Top Skills
What We Do
Ionixx Technologies is a leading IT solutions provider, helping both enterprises and startups to build digital products and solutions at scale. A brand with a design-first approach, Ionixx specializes in Fintech(Digital Brokerage, Post-trade, OMS), Healthtech, and Web3 solutions driven by the transformative power of blockchain, cloud, and AI technologies.
With close to a decade of experience, we have helped companies build over 50 successful solutions across the globe. Our primary focus remains on finding the most innovative solution for our clients by leveraging the latest technologies to optimize costs and amplify ROI.
We are proud of our diverse and dynamic 250+ member team that has domain experts with a combined experience of over 20+ years. Be it Smart Contract development, UX/UI design and solutions, Fintech, or health tech software, we provide fast, scalable, and reliable solutions.
Currently spread across 4 geographies and 6 locations (Austin, New York, Toronto, Dubai, Singapore, Chennai), we look forward to being your technology partner in getting your vision to reality and solving every challenge along the way.
Contact us at [email protected], and let’s discuss how we can help you achieve your goals
