Our team members are passionate, driven and up for a challenge. If you have ambition to make a difference, then please read on.
Advanced Electronics Ltd have been designing and manufacturing life-saving products for 25 years, protecting iconic buildings across the globe and the people within. Our team members are passionate, driven and up for a challenge. We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company. Halma is “a market leader in specialist safety, health and environmental technologies” and has a purpose of ‘Growing a safer, cleaner, healthier future for everyone, every day”.
The Job:
As Technical Support Engineer you'll work with a well-established, experienced team, providing first class technical support and on-hand help for any customer queries. You will:
- be a primary point of contact for technical support and training queries from customers and end users by providing telephone and email support
- deliver customer product training in a virtual environment, as well as face-to-face, either from our dedicated training space or at strategic offsite locations to meet the requirements of our customers
- actively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader
- guide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient manner
- provide advice to key stakeholders on our products and solutions and influence their decision-making process to deliver sustained growth and drive market share
- identify customer pain points and adopt a systematic and methodical approach to addressing those points
- collaborate with product management and QA, offering support as/when required
To thrive in this role you will have:
- an established track record in a technical support/customer service type role with an electrical/digital bias
- excellent communication skills and will demonstrate transparency
- the desire and aptitude to understand our products and the ability to learn new technology
- a willingness to go out of your way to support customers and promote solutions
- an analytical mind and strong problem-solving skills
- the ability to support and inspire confidence in customers and stakeholders
- a collaborative approach, with sound judgement, a strong business sense and an ability to understand customer needs
#Advanced
If you're excited by this opportunity, we'd love to hear from you! Please tell us about yourself by uploading your CV.
What We Do
Our purpose is to grow a safer, cleaner, healthier future for everyone, every day.
Halma is a global Group of life-saving technology companies. Our companies provide innovative solutions to many of the key problems facing the world today.
Our Sectors:
Safety technologies that save lives, protect infrastructure and enable safe movement, and also technologies that protect people and assets at work across a range of critical industrial and logistics operations.
Environmental & Analysis provides technologies that monitor and protect the environment and ensure the quality and availability of life-critical resources.
Medical’s technologies enhance the quality of life for patients and improve the quality of care delivered by healthcare providers.
