The Role
As a Technical Support Engineer, you will troubleshoot integration issues, respond to customer queries, document resolutions, and collaborate to enhance user experience.
Summary Generated by Built In
About Push Security
At Push Security, we’re on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats.
Candidates must be based in the UK for this role.
We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.
Key Responsibilities:
- Respond to customer technical queries via chat, email, and video calls
- Troubleshoot integration issues involving browsers, identity providers, and APIs
- Reproduce, diagnose, and escalate complex problems to the engineering team
- Document issues and resolutions to improve internal knowledge and customer guides
- Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience
- Contribute feedback and insights from customers to improve the product
Qualifications:
- 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
- Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
- Experience with AWS CloudWatch for investigating issues using logs
- Experience with using SQL to query data
- Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces)
- Excellent written and verbal communication, especially when explaining technical topics
- Proactive and resourceful approach to problem-solving in startup environments
- Understanding of how to write and debug code is a plus
Why Push?
-> Work with a passionate, mission-driven team building the future of SaaS security.
-> Flexible, remote-first work environment.
-> Competitive compensation and equity package.
-> Opportunities for growth in a fast-scaling startup.
Top Skills
APIs
Aws Cloudwatch
Extensions
HTTP
SQL
Web Technologies
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Push is a browser-based identity security platform that hardens and monitors your identity attack surface. Turn every employee's browser into a telemetry source and control point for defending workforce identities to prevent account takeover at scale.
Security teams can monitor and secure their entire identity attack surface (ISPM) and detect and block identity-based attacks (ITDR) such as advanced phishing techniques. Push enforces controls to block, warn or guide employees in-browser to prevent breaches before they happen.
