About Virtuozzo
Virtuozzo is a leading innovator in virtualization and cloud infrastructure solutions, empowering service providers worldwide to build and manage any cloud—private, public, or hybrid—efficiently and cost-effectively. We pioneered container-based virtualization technologies and actively contribute to foundational OSS projects such as OpenVZ, Linux kernel, Kubernetes, CRIU, KVM, OpenStack, and more.
At Virtuozzo, you’ll be joining a globally distributed support team known amongst our clients as top-tier.
Responsibilities:
- Coordination, troubleshooting and solving reported customer problems in collaboration with customer technical teams and internal teams
- Performing analysis and evaluations of technical performance and reliability of products, systems, and services based on customer requests
- Adhering to defined standards and measures for quality and customer satisfaction, managing customer communication according to SLAs
- Maintenance of the internal and external knowledge base on company’s products and troubleshooting procedures
Requirements:
- Desire to grow as an IT professional with focus on advanced/expert Linux knowledge
- Can work full-time on a shift schedule: three days a week, with one night shift as well
- Understanding of OS structure and Linux configuration skills
- Operating system installation, configuration, upgrade, and maintenance experience (Linux)
- Networking and network services (Linux) configuration experience
- Experience with troubleshooting/monitoring utilities (Linux)
- English (Upper intermediate or above)
- Great communication and interpersonal skills
- Ability to stay calm and focused
- Docker, Kubernetes, OpenStack experience (would be considered as a plus)
- Redhat or LPI certificates (would be considered as a huge plus)
With Virtuozzo, you will:
- Skyrocket your knowledge on how Linux works with the supervision of our trainers and the help of a well-knit team of professional support engineers
- Find out how Linux used by huge enterprises all over the world
- Prepare your knowledge base for further career growth with Virtuozzo
- Be acquainted with our customers to get a boost in your communication skills.
What We Offer
- Remote working model: balancing collaboration with flexibility by joining our remote and distributed team
- Comprehensive private medical insurance
- Professional growth: training budget, certification support, mentorship, and career progression pathways
- Inclusive, multicultural culture: work alongside talented engineers from across the globe on infrastructure-grade cloud products
- Employee perks: recognition programs, referral bonuses, and learning initiatives such as book clubs or tech talks
- Regional impact: contribute to our customers' satisfaction and help our engineering team to pivot
Top Skills
What We Do
Virtuozzo provides hyperconverged cloud software and services for CSPs, MSPs, ISVs and enterprises.
From Infrastructure-as-a-Service and Platform-as-a-Service to Anything-as-a-Service, our mission is to make cloud easy, accessible and affordable for all. Using our production-ready OpenStack cloud platform reduces cost and improves margins for cloud service providers, and reduces cost and complexity for their customers too.
Virtuozzo developed the first commercially available container virtualization technology and is an active contributor to many influential open source projects and foundations, including Linux kernel, OpenVZ, Docker, Kubernetes, CRIU™, KVM, libvirt, QEMU, OpenStack, CNCF and OCI.
