Technical Support Engineer

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us:

As a Technical Support Engineer, you will

• Support customers by training, providing application engineering services and
  general technical consultancy in solar photovoltaic inverters, energy storage systems
  and EV chargers
  • Develop and maintain strong and synergetic relationships with key stakeholders in
  Solplanet´s distributor, installer and/or EPC network.
  • Collaborate with the sales teams to maintain customer relationships, gain customer
  trust and strengthen customer loyalty
  • Deliver online or onsite training to customers such as distributors and installers.
  • Establish and maintain knowledge of current and upcoming local regulatory
  requirements related to Solplanet products
• Leverage your technical know-how and insight into the competitive landscape to
  proactively provide feedback/suggestions to Product Management to enhance
  Solplanet’s product roadmap.
• Work closely with Solplanet’s service teams and service partners in Korea to assist our
  customers in the after-sales phase.
• Management to enhance Solplanet’s product roadmap.
• Work closely with Solplanet’s service teams and service partners in South Korea to
  assist our customers in the after-sales phase.
• Support all related sales activities.
• Assist Country Manager for various operation works for Aiswei Korea.
• Coordinate related activities to the distributors and customers and project
  development.
• Coordinate & communicate to HQ for order receiving and confirmed (OC).
• Coordinate all related activities from orders up to delivery to the customers

Your background and skills:

• Bachelor or above technical degrees, preferably in electrical engineering, renewable
  energy, photovoltaic engineering, or similar disciplines.
• Fluent in Korean and business fluent in English.
• In-depth knowledge of the technical requirements for PV, energy storage systems,
  EV chargers in the distribution and/or utility scale segments, including product
  specifications, grid code requirements, competitive landscape, tender requirements
  etc.
• Ability to work independently and focused in a dynamic, fast-paced environment.
• Quick learner with desire to deepen knowledge in the renewable energy industry.
• Prior work experience in a PV related industry is not a necessity but will be an
  advantage

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

What we offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry