PlainID, a leader in Identity, Authorization & Security, is on the lookout for a passionate Technical Support Engineer to join our rapidly growing Global Services team. If you're an expert at problem-solving and thrive on providing an exceptional customer experience, this role is for you. In this role, you’ll be a key player in supporting our cutting-edge solutions across a modern tech stack, including Kubernetes, Docker, and major cloud platforms (AWS, GCP, Azure).
At PlainID, we believe in building great things together. We're a team of innovators and collaborators who are empowered to tackle complex challenges, continuously learn, and grow their careers.
Responsibilities
- Own the customer journey: Take ownership of reported issues from start to finish, prioritizing them and ensuring swift, high-quality resolution.
- Become a technical expert: Diagnose, troubleshoot, and reproduce complex technical issues in our cloud-native environment, providing high-quality solutions.
- Collaborate across the organization: Work closely with our R&D, Product, and QA teams to escalate and resolve complex cases, acting as a crucial bridge between customers and our internal teams.
- Drive knowledge and improvement: Create detailed documentation, knowledge-base articles, and best practices. Your insights will directly influence product enhancements and help us proactively address future challenges.
- Provide hands-on support: Assist customers with installations and upgrades, ensuring a smooth and successful experience
Requirements
- 5+ years of technical support experience with enterprise software and cloud services.
- Expertise in troubleshooting: Proven experience in complex environments, with a strong focus on Networking, Linux, SQL databases, and REST APIs.
- Cloud-native proficiency: Hands-on experience with containerization (Kubernetes, Docker) and major cloud platforms (AWS, GCP, Azure).
- Excellent communication: Fluent in English (both written and verbal) with the ability to clearly articulate complex technical concepts.
- Availability: Willingness to participate in a regular on-call rotation, including occasional weekend or holiday support.
Who You Are
- A proactive problem-solver and critical thinker who can take full ownership of issues.
- A collaborative team player with excellent interpersonal skills.
- Resilient and adaptable, you thrive in a challenging, fast-paced startup environment.
Advantages
- Prior experience in a startup or fast-paced tech environment.
- Hands-on scripting experience (e.g., Python, Bash).
- Familiarity with the Identity and Access Management (IAM) domain.
Annual salary range: 80,000-120,000 USD
Top Skills
What We Do
PlainID is the world's leading provider of enterprise Authorization, helping enterprises address the complex challenges of Identity Security. The PlainID Platform allows you to discover, manage, and authorize access control policies for enterprise applications and data. Our solution is architected to protect against identity-centric security threats powered by Policy-Based Access Control (PBAC). Visit PlainID.com for more information
