OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
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This is an opportunity where one can advance their development skills by working with the leading-edge technology and people in the industry. The ideal candidate should have experience in Technical Support and work experience with different systems, software, and hardware.
Responsibilities
- Own and manage customer-reported technical issues from initial report to full resolution
- Research, diagnose, and troubleshoot software, hardware, and network-related issues
- Identify effective solutions and escalate unresolved issues to appropriate internal teams following defined procedures
- Maintain accurate records of all support interactions and ensure timely closure of tickets
- Adhere to SLA commitments based on issue severity
- Collaborate with internal teams to continuously improve support processes and knowledge sharing
Requirements
- Strong understanding of computer systems, mobile devices, and various technology stacks
- Willingness to work in a technical support environment; prior experience is a plus
- Hands-on experience with Linux and Windows environments
- Comfortable working in shift-based schedules
- Willingness to work between 20:00–04:00 (GMT+3), 6 days a week with one day off (Saturday or Sunday, depending on team needs), and to remain responsive to urgent issues outside of working hours.
- Basic knowledge of bash scripting, SQL, and remote support tools
- Knowledge about cloud technologies and modern monitoring/troubleshooting tools
- Experience with or willingness to learn platforms such as Cloudera, Kafka, and Elasticsearch
- Analytical mindset with ability to understand complex data flows and transformations
- Strong command of both written and spoken English
- Demonstrated ability to multitask and manage case tracking effectively
- Eagerness to continuously learn and grow within the role
Get to know us
If you want to know more about us and what we do, then visit our website:
Why Oredata?
- Remote working and flexible time off
- Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
- Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
- Professional Employee Support Program: free legal&financial advice, psychological counseling, etc.
- Opportunity to work on international projects
- Private Health Insurance
- Monthly Internet Allowance
- Birthday Leave Policy
- Dynamic work ecosystem where you can take initiative and responsibility
- Open communication, flexibility and start-up spirit
- Learning & Development opportunities for both personal and professional growth
Kişisel verileriniz işe alım sürecinin yürütülebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir. Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye bağlantısı üzerinden ulaşabilirsiniz.
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What We Do
Oredata is your trusted partner in next-generation analytics and data solutions. As a Google Cloud Managed Service Provider (MSP) Partner in the MENAT Region, Oredata is recognized for its excellence in delivering superior analytics solutions. Specializing in uncovering business opportunities from the explosion of structured transactional data, Oredata provides comprehensive services including data integration, transformation, and visualization, enabling customers to perform interactive business analysis on big data and drive strategic growth and success.
Credentials
Google Cloud Managed Service Provider (MSP) Partner: As a proud Google Cloud MSP Partner, Oredata is recognized for its excellence in providing superior analytics solutions.
Award-Winning Excellence: Honored as Google Cloud's 'Partner of the Year' for the second consecutive year in the MENAT region, Oredata continues to lead in transforming data into meaningful insights.
Services
- Cloud Managed Services: Ensure optimal performance and reliability of cloud infrastructure with Oredata's comprehensive managed services.
- Cloud Migration Services: Seamlessly transition to the cloud with minimal disruption and maximum efficiency through Oredata's expertise.
- Data & Analytics Services: Unlock valuable insights with Oredata's advanced data analytics solutions.
- Infrastructure Services: Build and maintain a robust, scalable infrastructure tailored to business needs with Oredata's support.
- Application Development Services: Develop and revamp applications to leverage the full potential of cloud-native solutions with Oredata.
- Google Workspace: Enhance collaboration and productivity with Oredata's expert Google Workspace solutions.
-Outsource Services: Access specialized skills and expertise to complement in-house capabilities through Oredata's outsourcing services.
Discover how Oredata can elevate your business by visiting oredata.com. Let's transform your data into your most valuable resource.
