Technical Support Engineer
Location: Hong Kong
Salary: Competitive
Join our team of expert engineers in the Options Support Team!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role
For this role we are looking for a Support Desk Analyst to provide first level support. This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.
We’re looking for someone who has technical proficiency in:
1 years desktop support experience, preferably in a Financial Services Environment, or, Degree level Qualification or equivalent in relevant field.
Support Desk call logging tools – HP service centre / Remedy / Infra.
Senior Management / VIP Support.
Cisco Unified Call Manager.
Bloomberg/Reuters.
MCP / MCITP Windows 7 / MCDST / MCSA.
ITIL v3 Foundation.
Data Centre experience.
On call / Out of hours experience.
Apple products / Mobile technologies.
Typical Job duties would include:
Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
Issue customers with details of call assignment and likely resolution timescales.
Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.
Monitor and update all incidents and requests, including calls assigned to external suppliers.
Review incidents and requests with customers and work together to continuously improve service delivery provision.
Deal directly with requests and complaints alike and escalate where necessary.
TCP/IP Troubleshooting.
LAN/WAN troubleshooting Skills.
Building and Maintaining Desktop/Laptops (HP/Dell).
We’re also looking for candidates with:
Strong research, writing and communication skills.
Ability to work in a fast-paced and changeable working environment.
Exceptional organisational skills and strong attention to detail.
Desire to travel and see the world.
Ability to work independently and manage your own projects in a professional manner.
A passion for innovation and the financial technology sector.
Strong interpersonal skills.
Project management skills and proven ability to manage own workload.
How to apply
Please submit a CV and cover letter to the Technical Support Engineer position on the Options Career Page at https://www.options-it.com/careers/. On your CV, please include a section on your Hobbies and Interests. On the covering letter please detail the role you are applying to, along with your availability.
If you have any questions about this position, please contact [email protected].
Top Skills
What We Do
Options are the No.1 provider of IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems. With almost 30 years of experience, we understand the highly complex requirements of the Capital Markets sector and work relentlessly to improve our offering, ensuring we stay ahead of the curve and offer clients best-in-class service. Options provide high-performance managed trading infrastructure and cloud-enabled managed services to over 200 firms globally, providing an agile, scalable platform in an Investment Bank grade Cybersecurity wrapper. Our clients include leading global investment banks, hedge funds, fund of funds, proprietary trading firms, brokers, dealers, private equity houses and exchanges. These clients are supported daily, across over 20 countries, in a true 24x7 ‘follow the sun’ model. With offices in 8 key cities; New York, Toronto, Chicago, London, Belfast, Hong Kong, Singapore, and New Zealand, Options are well placed to service customers both onsite and remotely. Visit www.options-it.com for more.
