#BETHEDIFFERENCE
If making a difference matters to you, then you matter to us.
Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
Responsibilities:
Requires basic technical knowledge of customer service principles and concepts with a focus on technology practices and systems
Works under instruction, guidance and direction from more senior team members
Performs routine technical assignments and uses existing procedures to apply to technical concepts to solve standard problems
Supports technology related activities of post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
Applies general knowledge of business and industry through education or experience
Performs structured work assignments in one or various job assignment(s)
Responsible for output in specific work area to appropriate time and quality targets
Plans and prioritizes own work and meets agreed timelines.
Documentation: contribute to and maintain the knowledge base
Requirements:
Bachelor’s degree. Students in final years are also eligible
Diagnostic and troubleshooting skills
Scripting skills: the ability to create scripts for diagnostic purposes (using VBscript, SQL)
Desired programming languages: Java, JavaScript, SQL
Database knowledge: SQL (MS SQL Server, Oracle) and RDBMS concepts
Tools: Oracle SQL Developer
Other technical skills considered as a plus: experience with WebSphere and/or Wildfly
Fluent in English, both written & spoken, other languages as French or German are a plus
A team player with an outgoing personality
Good analytical mind, able to think out of the box
Problem solver, creative in finding solutions and providing workarounds
Strong communication and negotiating skills
Our Offer:
Room for personal development through external, internal training tools and learning and development program #GROW
Yearly performance bonus based on your seniority
Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
Corporate Health Insurance
Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
Up to 28 days of annual leave based on seniority
We have a strong Work from Home culture and take into consideration punctual needs and more
Flexible working schedule
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
