Technical Support Engineer

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

Join Automation Anywhere, a global leader in Agentic Process Automation (APA), as a Technical Support Engineer on our customer support team. In this role, you will work closely with senior team members to troubleshoot customer issues, learn advanced problem-solving techniques, and contribute to an outstanding customer experience.

You’ll gain hands-on experience supporting enterprise software products and develop your technical skills across areas such as networking, scripting, databases, and cloud applications. This is a great opportunity to grow your career in a high-impact, fast-paced environment while learning from industry leaders in automation technology.

You will make an impact by being responsible for:

• Troubleshooting technical issues reported by customers and providing timely, effective solutions
• Collaborating with internal teams (engineering, product, and operations) to resolve escalated product issues
• Documenting issue resolution steps and contributing to internal knowledge base articles
• Learning and applying best practices in software installation, configuration, and debugging
• Testing product fixes and updates to verify issue resolution
• Assisting with the development of troubleshooting documentation and guides for team use

You will be a great fit if you have: 

• 2+ years experience in Technical Support roles, professional services, IT consulting, or System Integration roles
• A Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience
• Fluent in Portuguese and able to communicate in conversational, professional English
• Basic knowledge of networking concepts (e.g., TCP/IP, HTTP, DNS)
• Familiarity with Windows operating systems; Linux experience is a plus
• Exposure to scripting (e.g., PowerShell, VBScript, or JavaScript) and basic database querying (SQL)
• Strong problem-solving skills and a willingness to learn new technologies
• Excellent communication skills and a customer-focused mindset
• Ability to work in a team and take initiative in a dynamic, fast-paced environment

You excel in these key competencies: 

• Problem-Solving Mindset – Approaches technical challenges logically and persistently; eager to find solutions and learn from issues.
• Customer-Centric Communication – Communicates clearly and patiently with customers and team members, both verbally and in writing.
• Collaboration & Teamwork – Works well with others, asks for help when needed, and contributes positively to team goals.
• Adaptability & Learning Agility – Open to feedback, embraces change, and quickly picks up new tools and technologies.
• Accountability & Ownership – Takes responsibility for assigned tasks and follows through with attention to detail and reliability.

Ready to Revolutionize Work? Join Us.

This is an opportunity to work with a global, passionate team pioneering technology that’s redefining the way people work, everywhere.  Join us and discover the many ways that you can have an impact, achieve your potential, and go be great.

Job Segment OR Key Words: SaaS, Technical Support, Automation, Customer Escalations, Troubleshooting, Project Management

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