Company Description
About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.
Job Description
CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are securely and properly using their Machine Identity Security products.
Please note this is a hybrid role based in our office in Sofia.
· Comfortable with early or late shifts and rotating on-call work, including weekends.
· Technical support of customers purchasing and using Machine Identity Security products.
· Assist in the design of technical solutions for customers based on CyberArk’s Venafi and partner products and technology.
· Collaborate with the Sales team to ensure a unified product and services solution.
· Proactively address customer issues and log all interactions in our CRM.
· Assist the Customer in performing the installation and customization of Venafi products in the customer’s environment.
· Establish and maintain effective working relationships with clients.
· Work effectively with QA and development to troubleshoot and resolve complex product issues.
· Travel up to 20% within EMEA or International a possibility.
· Help create and deliver product training
· Help write product knowledge base
Qualifications
· Bachelor of Science in Computer Science or related Technical Field
· Ideally, 5 years of Enterprise level troubleshooting and Support experience or Excellent expertise fit
· Public Key Infrastructure (PKI) encompasses technology, standards, and implementations.
· Securing Internet applications, e.g., cryptography, standards, techniques.
· Understanding of large network design, layout and operations.
· Directory technologies and standards, e.g., LDAP, Active Directory.
· Database (MS SQL/MySQL) experience, including the ability to write queries.
· Excellent presentation, verbal and written communications skills.
What sets you apart?
· Experience using CyberArk’s Venafi's products.
· Experience with Web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments a plus.
· Understanding of web application design and implementation.
· Basic scripting or coding understanding. (Bash, PowerShell, C#, Python)
· Experience working with APIs
· Experience working with complex computing systems.
· Direct security or systems management industry experience.
· Ability and willingness to learn and work independently as well as within a team.
· CISSP or other security certificates a plus.
Additional Information
We are proud to foster a diverse and inclusive workplace, where every individual's unique background, perspective, and contribution is celebrated. We believe that by embracing diversity, we drive innovation and create a stronger, more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity, or disability. Upon conditional offer of employment, candidates are required to complete a comprehensive background check as per our internal policy.
CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview, please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.
What We Do
CyberArk is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets.
For over a decade CyberArk has led the market in securing enterprises against cyber attacks that take cover behind insider privileges and attack critical enterprise assets. Today, only CyberArk is delivering a new category of targeted security solutions that help leaders stop reacting to cyber threats and get ahead of them, preventing attack escalation before irreparable business harm is done. At a time when auditors and regulators are recognizing that privileged accounts are the fast track for cyber attacks and demanding stronger protection, CyberArk’s security solutions master high-stakes compliance and audit requirements while arming businesses to protect what matters most.
With offices and authorized partners worldwide, CyberArk is a vital security partner to more than 6,770 global businesses, including:
More than 50% of the Fortune 500
More than 35% of the Global 2000
CyberArk has offices in the U.S, Israel, U.K., Singapore, Australia, France, Germany, Italy, Japan, Netherlands and Turkey.
