Company Description
About Playtech
Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining betting and gaming experience.
Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.
Ready to level up your career?
Playtech‘s Videobet unit is looking for a proactive Technical Support Engineer with great communication skills.
Job Description
Your influential mission. You will...
- Troubleshoot technical issues as part of the second or third level of support and escalate bugs to the development team
- Interact with clients and developers in English, mostly through chat, Jira and email
- Monitor customer estates across the globe
- Reproduce technical issues and maintain endpoints in the customer support lab
- Be ready to produce reports on request
- Be part of a small and enthusiastic group of specialists
Qualifications
Components for success. You…
- Have excellent computer skills
- Have a keen interest in technology and resolving issues
- Have previous experience working as a technical support specialist
- Thrive to learn and expand your knowledge
- Aren’t afraid to work in a fast-paced environment
- Have very good written and spoken communication skills in English
- Are ready to take on-call shifts during non-business hours based on an agreed schedule (after probation period, for additional compensation)
Thrive in a culture that values...
- Professional challenges that keep you going
- Experienced and supportive people to work with and learn from
- Active lifestyle and promote mental well-being
- A lot of fun and engaging company and team events
- Work-life balance
- Wide range of benefits & bonuses
Additional Information
VIDEOBET UNIT
Videobet is responsible for the development, delivery, infrastructure and support for more than 30,000 gaming machines around the world. Our machines can be found in all kinds of venues, from bookmakers and casinos to bingo halls and bars. By coupling cutting-edge technology for our platform and games with dynamic and responsive operational support processes – Videobet is the world leader in the development and management of land-based, server supported, gaming systems.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
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What We Do
Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7300 employees in 19 countries
Playtech is the gambling industry’s leading software and services supplier and partners with many of the world’s leading regulated online, retail and mobile operators, land-based casino groups, government sponsored entities such as lotteries, and new entrants opening operations in newly-regulated markets. Its business intelligence-driven gambling software offering includes casino, live casino, bingo, poker and sports betting.
We are the pioneers of Omni-channel gambling which, through Playtech ONE, offers operators and their customers, a seamless, anytime, anywhere experience across any product, any channel (online, mobile, retail) and any device using a single account and single wallet. It provides marketing expertise, sophisticated CRM solutions and other services for operators seeking a full turnkey solution.
The company has won numerous awards including the prestigious Gaming Intelligence Game of the Year award 2018 for its Age of the Gods games that includes slots, table games and live casino.
Alongside our own cutting-edge gaming studios and content we license some of the world's most popular brands from Hollywood studios including Warner Bros. Consumer Products on behalf of DC Entertainment, Paramount, Fox, NBC Universal, MGM and many more.
Playtech Financials operates both on a B2C and B2B basis. Our B2C focused offering is an established and growing online CFDs broker, operating the brand markets.com. Our B2B offering includes the division's proprietary trading platform, CRM and back-office systems, as well as its liquidity technology platform which provides retail brokers with multi-asset execution, prime brokerage services, liquidity and complementary risk management tools.
If you are an ambitious, creative thinker and would like to work for us we want to hear from you!
