At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
The telephony solution support service comprises the provision of specialized technical support, from the first to the last level (Vendor), to the Telephony Outsourcing environment, including: all administration and management of IP and TDM telephony infrastructure. All supported solutions have on-premises components.
This is a 12x36 day shift position (08:00 AM – 08:00 PM). You will work for 12 hours and off for 36 hours.
Responsibilities:
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Carry out necessary configurations to handle faults, provide telephony facilities, routing, and other needs in IP, TDM and Hybrid Telephony system equipment from various manufacturers.
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Carry out configurations, tests, parameter adjustments and other necessary interventions and coordinate activities that require action by PETROBRAS' local support teams on Gateways, ATAs and IP phones
Requirements:
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Bachelor or postgraduate degree in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
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Maximum 3 years of professional experience in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
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Native Portuguese and Intermediary English
Additional Preferred Skills:
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Technical knowledge in private telephony, with knowledge in TDM and VOIP.
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Training or experience in Unify products, including OpenScape Voice, SBC and OSB.
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Voice over Cisco router
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Damovo / Ericsson
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Astra
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ITIL v3 Foundation or higher
For more information, visit Why Mitel or follow us on LinkedIn here.
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
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What We Do
Powering more than 2 billion connections every day, Mitel helps businesses connect, collaborate and take care of customers.
With 45 years of industry leadership, we help businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries.
Throughout our long history of industry experience, innovation has been core to Mitel’s DNA – allowing us to become experts in evolving to meet your needs and help you do the same for your customers. It’s why we’re the only company that wakes up every day exclusively focused on helping you take your communications from where they are today to where you – and your customers – need and expect them to be.
