Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
Key Responsibilities:
- Provide support to internal teams and external partners.
- Assist external partners with systems integrations in various environments.
- Monitor and handle alerts on Slack and AWS dashboards to ensure system health and performance.
- Provide technical support and troubleshoot issues.
- Perform daily technical support tasks.
- Utilize analytical and problem-solving skills to diagnose and resolve technical issues.
- Contribute to the expansion and updating of the technical support knowledgebase.
- Address and resolve technical issues in a timely manner based on severity.
- Manage service disruptions and communicate effectively with external partners and internal teams.
Qualifications:
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.
- At least 2+ years of experience in software development and support.
- Good communication and interpersonal skills, proficient in both written and spoken English and Chinese. To effectively support our global merchants and resellers who primarily use English, as well as our numerous Chinese merchants and resellers who prefer to communicate in their local language.
- Knowledge of major programming languages, including .NET Framework, .NET Core (ASP.NET Core MVC), Entity Framework Core/LINQ, JavaScript, and CSS.
- Excellent analytical and problem-solving abilities.
- Familiarity with API design (Web API/RESTful) and SDK architectures.
- Basic understanding of AWS services (CloudWatch, Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization).
- Familiarity with database structures and SQL queries.
- Hands-on experience in database design models and advanced SQL queries (MS SQL & MySQL).
- Hands-on experience and knowledge in AWS cloud services (Lambda, SQS, RDS, ElastiCache, SES, ECS, microservices, dockerization, and containerization, etc.).
Pre-Requisites :
Are you game?
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What We Do
Razer™ is the world’s leading lifestyle brand for gamers.
The triple-headed snake trademark of Razer is one of the most recognized logos in the global gaming and esports communities.
With a fan base that spans every continent, the company has designed and built the world’s largest gamer-focused ecosystem of hardware, software and services.
Razer’s award-winning hardware includes high-performance gaming peripherals and Blade gaming laptops. Razer’s software platform, with over 70 million users, includes Razer Synapse (an Internet of Things platform), Razer Chroma™ (a proprietary RGB lighting technology system), and Razer Cortex (a game optimizer and launcher).
In services, Razer Gold is one of the world’s largest virtual credit services for gamers, and Razer Fintech is one of the largest online-to-offline digital payment networks in SE Asia.
Founded in 2005 and dual-headquartered in Irvine and Singapore, Razer has 18 offices worldwide and is recognized as the leading brand for gamers in the USA, Europe and China. Razer is listed on the Hong Kong Stock Exchange (Stock Code: 1337).
