At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?
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Job Summary:
The Technical Support Specialist is responsible for providing immediate solutions or deeper technical analysis to technical support requests from other departments. This role involves monitoring the performance of the TRANSPOREON platform, reacting to relevant incidents, performing minor enhancements or configuration changes, and maintaining up-to-date documentation.
Key Responsibilities:
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Receive technical support requests via tickets and provide immediate solutions or conduct deeper technical analysis.
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Address technical process questions, system failures, software bugs, and performance issues according to the appropriate service level.
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Monitor the performance of the TRANSPOREON platform and respond to relevant incidents.
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Perform minor enhancements or configuration changes to existing customer system configurations.
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Delegate cases requiring special expertise to responsible teams, monitor progress, and ensure solutions are provided.
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Follow the Onboarding Plan and monitor the platform.
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Perform data maintenance tasks, such as managing Excel lists.
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Keep all technical documentation up to date.
Qualifications:
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1+ years of relevant experience in customer technical support
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Basic knowledge of web-based applications configuration (HTTP/SOAP/REST/FTP)
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Proficiency in basic technical skills (SQL, XML, XSL, JSON, CSV, MS Office)
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Basic programming skills (Java, JavaScript)
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Fluency in English (C1 level on the CEFR Scale)
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Fluency in the native language of the country of employment
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Strong motivation for self-study and continuous learning
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Excellent communication skills towards internal and external customers
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Problem-solving approach
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Analytical mindset capable of interpreting technical solutions
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Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation. For more information about Trimble (NASDAQ:TRMB), visit: www.trimble.com.
Trimble products are used in over 141 countries around the world. Employees in more than 30 countries, coupled with a highly capable network of dealers and distribution partners serve and support customers worldwide. As the market leader in most of our businesses, we offer a compelling value proposition to our customers based on productivity, return on investment and environmental stewardship. Come position yourself with an innovative industry leader and position yourself for success.
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