Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.
What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
Tasks and Qualifications:
MAIN JOB OBJECTIVES
• Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses
• Initiate investigations into relevant incidents
• Communicate with the customer to understand the underlying issue(s) and provide timely feedback
• Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.
• Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives
REQUIRED SKILLS
• An excellent command of the English language (both spoken and written)
• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment
• Able to adhere to current processes with an open mind
• Able to work shifts including night and weekends with a flexible approach
• Familiarity with the use of incident management and reporting tools
• Demonstrable detailed experience working in a customer facing role
DESIRED SKILLS
• A knowledge of ITIL processes, and ideally ITIL certified
• While you will be educated and supported on the job, an inherent aptitude to technical problem solving
• A willingness to visit customers’ sites to gain a deeper understanding of applications
• A strong software engineering or computing background
• Experience with working in the Information Technology industry
• Further/higher education qualifications preferably in an engineering discipline and/or computing
BENEFITS
• Competitive salary- based on level of experience and expertise
• Incentive scheme designed to reward individual contribution and performance
• Group Personal Pension scheme with generous Company contributions and made by salary exchange
• Holidays - 25 days plus bank holidays
• Private Health scheme (non-contributory for employees)
• Life assurance
• Working at a newly refurbished campus which includes a gym for staff with full showering facilities
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries.
We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers.
Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry.
With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis.
No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally.
Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
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