Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high customer satisfaction with all transactions.
The primary function of this position is to ensure that each customer interaction is a friendly and professional experience that addresses the customer's needs in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role.
The role will provide support via phone, email, and WebEx focused on several different Product module which Qualys offers https://www.qualys.com/solutions/ over SaaS (Software as Service) platform.
We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer - Security Applications acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys world-class support, and is technically motivated.
Qualifications
The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge.
Should have previous experience in a Technical support role, and must be able to adapt quickly to any technical challenge.
Must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment.
The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred.
Applicants should have a deep understanding of network services and how they work from a protocol/configuration level.
Required:
1-2 years of experience in a technical support role.
Vulnerability Management, Web Application Security/Firewall application support experience is preferred.
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Bachelor of Science, preferably with a major in Computer Science or equivalent experience
Preferred:
Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Understanding of scripting languages like Bash, Python, Powershell, etc.
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
Oracle and Microsoft SQL knowledge is desirable.
CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable.
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
Willing to work in rotational work hours.
Top Skills
What We Do
Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of disruptive cloud-based security, compliance and IT solutions with more than 10,000 subscription customers worldwide, including a majority of the Forbes Global 100 and Fortune 100. Qualys helps organizations streamline and automate their security and compliance solutions onto a single platform for greater agility, better business outcomes, and substantial cost savings.
The Qualys Cloud Platform leverages a single agent to continuously deliver critical security intelligence while enabling enterprises to automate the full spectrum of vulnerability detection, compliance, and protection for IT systems, workloads and web applications across on premises, endpoints, servers, public and private clouds, containers, and mobile devices. Founded in 1999 as one of the first SaaS security companies, Qualys has strategic partnerships and seamlessly integrates its vulnerability management capabilities into security offerings from cloud service providers, including Amazon Web Services, the Google Cloud Platform and Microsoft Azure, along with a number of leading managed service providers and global consulting organizations. For more information, please visit http://www.qualys.com
