Technical Support Engineer

Your Title: Technical Support Engineer (m/f/d)

Job Location: Germany remote, Ulm-Germany, Poland remote

At Transporeon - A Trimble Company - we embrace transformation and change in total sync with one another. We rethink, reinvent and rework ideas from one moment to the next – as many times as is necessary to get the job done right. That’s how we respond to the new challenges that we face each and every day. And regardless of whether you are just starting your career or are already a pro – we believe you can be the transformation. Are you ready?

You are ready, if you have...

• first experience in providing technical support

• completed studies in IT area, eg. Computer Science, or education and courses 

• fluent English and willingness to communicate with international colleagues and clients 

• programming skills (ability to read and understand the code) and knowledge of SQL, XML, XSL, JSON, CSV and ideally are already familiar with web-based applications configuration (HTTP/SOAP/REST/FTP)

• knowledge of monitoring tools (e.g. Kibana)

• experience with Jira

• experience in similar position in technical support 

• analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers

• the possibility to work in a hybrid working model with the combination of office time and working from home

Transform yourself and become responsible for...

• providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues

• challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers

• performing minor enhancements or configuration changes of existing customer’s systems

• monitoring of the performance of our platforms and react to relevant incidents

• sharing your knowledge and help your junior colleagues to grow their technical skills as well as their communication abilities

• closely collaborating with an experienced and diverse international team, which shares your excitement of a successful support case and is there for you on your side

• various possibilities for professional and personal growth through our individual development plans and Transporeon learning & development offers

Are you the candidate we are looking for? Don't hesitate to apply and we are looking forward to your application.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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