Job Locations: Austin, TX This role requires full time work over the Weekends. Candidates should be comfortable working with a "Sun-Thursday" or "Tues-Sat" 5-day working week schedule. About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.
Skills, Knowledge, and Experience
- 2+ years working within a Technical Support team solving various technical issues
- Self-driven and capable of learning new technologies/systems/features with little guidance
- Fundamental understanding how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- Experience in command line, and tools, including curl, dig, traceroute, openssl, git
- Experience troubleshooting DNS, SSL/TLS, HTTP
- Experience in a web development and/or hosting environment such as installing and configuring web servers like Apache, Nginx, and IIS
- Experience writing scripts in Bash, Python, JavaScript, or other scripting language
Availability and Schedule Requirements
- Flexibility to work varying work schedules including; Pacific & Central time, holidays, weekends, more than 5 days in a row, or additional hours
- Ability to work on-site as needed out of one of our US based offices
Bonus Points
- You are familiar with Cloudflare and have a site actively using our platform
- You are comfortable with popular CRM/CMS solutions
Super Bonus Points
- You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
Top Skills
What We Do
Cloudflare, Inc. is on a mission to help build a better Internet. Cloudflare’s suite of products protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was awarded by Reuters Events for Global Responsible Business in 2020, named to Fast Company's Most Innovative Companies in 2021, and ranked among Newsweek's Top 100 Most Loved Workplaces in 2022.
Why Work With Us
Cloudflare employees come from all walks of life. Our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Cloudflare Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
