Technical Support Engineer

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office
Senior level
Hardware
The Role
Provides technical hardware and software support for semiconductor manufacturing equipment, including installation, troubleshooting, and process support for PVD, CVD, and Etch tools. Coordinates escalations and solution communications among Product Support and Field Service teams, implements continuous improvement initiatives, and delivers technical training and materials to field engineers and customers.
Summary Generated by Built In

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.


Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.


  • Experience of semi-conductor equipment hardware/software support/troubleshooting/installation, (PVD/CVD/Etch)
  • Support Field Service Team about tool trouble shooting, CIP implementation, technical info consulting
  • Coordinate with Product Support and Field Service teams for issue/escalation/solution communication
  • Conduct Technical Material/Training and CSB/FSB/PSB to Field Service Team and customer

Minimum Qualifications

  • Major in EE/ME or engineering related degree.
  • Over 5 years working experience on tool hardware/installation support/troubleshooting in SEMI conductor industry
  • Self-motivated and can work independently
  • Competency in communication, team work, problem solving skill and customer focus
  • Knowledge/experience of PVD/CVD/Etch process over 2 years
  • Fluent English reading/writing/speaking is a must

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.


Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.


We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.


KLA is proud to be an equal opportunity employer.


Skills Required

  • Bachelor’s degree with a major in electrical engineering, mechanical engineering, or a related engineering discipline
  • More than 5 years of experience supporting, installing, and troubleshooting semiconductor manufacturing equipment
  • At least 2 years of knowledge or experience with PVD, CVD, or Etch processes
  • Fluent English reading, writing, and speaking skills
  • Ability to work independently and demonstrate self-motivation
  • Strong communication, teamwork, problem-solving, and customer-focus skills

KLA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.

  • Retirement Support — U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
  • Equity Value & Accessibility — A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
  • Strong & Reliable Incentives — A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.

KLA Insights

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The Company
HQ: Milpitas, CA
10,001 Employees

What We Do

KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.

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