The Role
Provide technical support for VoIP, dialer, telecom, network, and server infrastructure. Configure PBX systems, IP phones, and telecom services; troubleshoot SIP, connectivity, firewall, VPN, and dialer issues; manage porting and support tickets; monitor systems, backups, and antivirus; coordinate remote installations; maintain documentation; and escalate unresolved issues while supporting customer satisfaction.
Summary Generated by Built In
Company Name - Elision Technologies Pvt Ltd.
Job Title: Technical Support Engineer – VoIP / Dialer
Location: Ahmedabad
Experience: 2+ Years
Salary: Up to 7 LPA
Job Summary
We are looking for a proactive and technically skilled Technical Support Engineer to manage client support operations related to VoIP, Dialer, and Telecom infrastructure. The ideal candidate should have hands-on experience in troubleshooting VoIP systems, managing Linux servers, and handling customer support requests efficiently while ensuring high customer satisfaction.
Key Responsibilities
- Handle client calls, emails, and support requests to resolve technical issues
- Configure and provision PBX systems, IP phones, and telecom services for new clients
- Manage number porting, follow-up on support tickets, and ensure timely issue resolution
- Troubleshoot VoIP, Dialer, internet connectivity, and network-related issues
- Maintain and support Windows Servers, VoIP Servers, FTP Servers, Firewalls, VPNs, Routers, and Switches
- Coordinate remote installation and setup of Internet and VoIP services with on-site technicians
- Install, maintain, and upgrade IP camera software and related applications
- Follow SOPs, create proper documentation, and escalate unresolved issues when required
- Perform daily system monitoring, backup checks, and antivirus management
- Work closely with internal technical teams to ensure smooth operations and service delivery
Required Skills
- Hands-on experience with Asterisk, VICIdial, and GoAuto Dial platforms
- Strong knowledge of VoIP troubleshooting and telecom support processes
- Experience in IP Phone configuration and PBX setup
- Good understanding of Linux environments including CentOS administration
- Knowledge of Firewall, VPN, WatchGuard, FTP Servers, and networking concepts
- Ability to troubleshoot SIP, Dialer, and connectivity-related issues
- Strong organizational, analytical, and problem-solving skills
- Self-motivated with the ability to work under pressure and manage multiple tasks
- Excellent communication and customer-handling skills
Qualification
- Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field
- Experience in Telecom, VoIP, Network Support, or System Administration preferred
- Relevant certifications in Linux, Networking, or VoIP technologies will be an added advantage
Skills Required
- 2+ years of experience
- Hands-on experience with Asterisk, VICIdial, and GoAuto Dial
- Experience troubleshooting VoIP systems and telecom support processes
- Experience configuring IP phones and PBX systems
- Knowledge of Linux environments, including CentOS administration
- Knowledge of firewalls, VPNs, WatchGuard, FTP servers, and networking concepts
- Ability to troubleshoot SIP, dialer, and connectivity issues
- Strong organizational, analytical, and problem-solving skills
- Excellent communication and customer-handling skills
- Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field
- Experience in telecom, VoIP, network support, or system administration
- Relevant certifications in Linux, networking, or VoIP technologies
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The Company
What We Do
Elision Technologies provides unified telecommunications and omnichannel communication solutions for businesses and government organizations. Its software brings inbound and outbound interactions—including voice, email, chat, WhatsApp, and social media—into a single interface, with tools for contact-center operations, workflow automation, CRM integrations, and AI-based quality monitoring. The company also offers VoIP, PBX, dialer, and telecom implementation and support services, serving customers across multiple industries.
