We are looking for a Senior Network Engineer to join a dynamic and results-oriented team. The role requires a high level of routing and switching in the data center/AI/storage/HPC environments
As a Technical Support Engineer, you will be an approachable, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer satisfaction is maintained and delivered. You will interact with Engineering, Marketing, and Support teams regularly on technical issues
The standard work schedule for this role is Tuesday through Saturday.
What you will be doing:
Tier 3 support: installing, supporting, and resolving technical issues and challenges
Develop & present technical & comprehensive solutions to customer problems, including the project management of complex installations
Problem reporting, customer concern, replication, and resolution management
Respond to customer technical inquiries
Site visits and conference calls with customers and partners.
Developing & refining internal processes to improve support efficiency and productivity
What we need to see:
B.Sc. in Computer Science, Software engineering, or Electrical Engineering or equivalent experience
5+ years of experience in providing Customer Support for hardware & software products required
Extensive knowledge and troubleshooting experience with network equipment and network protocols, including IP, L2, and L3 protocols required
Extensive knowledge and troubleshooting experience with LAN Switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and routing - IP Routing protocols (OSPF, BGP, PIM) and virtualization, EVPN, VXLAN
Linux experience and scripting
Automation - Ansible
The ability to work under pressure and support high-level customers
Experience with operating and configuring major vendors’ network equipment such as switches and routers
Analysis and diagnosis of highly complicated networking problems
Good communication and presentation/oral skills
Excellent verbal and written English skills
Tenacious, with good follow-up, and attention to detail
Ways to stand out from the crowd:
Knowledge of Linux/Unix (Administration level)
Ethernet (10/40 GigE) and/or Infiniband
Clustering or data center technologies including Upper Layer Protocols (i.e., MPI)
Strong interpersonal communication skills and ability to prioritize/multitask easily with limited supervision
NVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people working for us. If you're creative, results-oriented, and enjoy having fun, then what are you waiting for apply today!
Skills Required
- Bachelor of Science in Computer Science, Software Engineering, Electrical Engineering, or equivalent experience
- 5+ years of experience providing customer support for hardware and software products
- Extensive knowledge and troubleshooting experience with network equipment and IP, Layer 2, and Layer 3 protocols
- Experience with LAN switching and routing, including STP, MSTP, MLAG, VPC, VRRP, LACP, OSPF, BGP, PIM, EVPN, and VXLAN
- Linux experience and scripting
- Automation experience with Ansible
- Experience operating and configuring major vendors' network switches and routers
- Ability to analyze and diagnose highly complicated networking problems
- Ability to work under pressure and support high-level customers
- Good communication and presentation skills
- Excellent verbal and written English skills
- Knowledge of Linux or Unix administration
- Experience with Ethernet 10/40 GigE and/or InfiniBand
- Knowledge of clustering or data center technologies, including upper-layer protocols such as MPI
- Strong interpersonal communication, prioritization, multitasking, follow-up, and attention to detail
NVIDIA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NVIDIA and has not been reviewed or approved by NVIDIA.
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Equity Value & Accessibility — Equity awards and a discounted ESPP are highlighted as core parts of total compensation, enabling employees to share in the company’s success. Stock-based compensation and the two-year lookback ESPP are consistently described as especially valuable.
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Healthcare Strength — Health coverage is portrayed as robust, with comprehensive medical, dental, and vision options alongside mental health support and on-site care resources. Employer HSA contributions and wellness perks reinforce the depth of the offering.
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Retirement Support — Retirement programs are depicted as strong, featuring a meaningful 401(k) match with Roth options and support for Mega Backdoor Roth contributions. These elements position long-term savings as a notable advantage of the total rewards package.
NVIDIA Insights
What We Do
NVIDIA’s invention of the GPU in 1999 sparked the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited modern AI — the next era of computing — with the GPU acting as the brain of computers, robots, and self-driving cars that can perceive and understand the world. Today, NVIDIA is increasingly known as “the AI computing company.”
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