About Us
At Netwrix, our mission is to revolutionize data security by placing identity at the core - providing unparalleled visibility and control. Engineered and supported by over 900 highly talented, motivated employees and hundreds of trusted partners in nearly every geography, Netwrix solutions are relied upon daily by security professionals across more than 13,500 organizations in over 100 countries around the world.
Over the past two decades, Netwrix has expanded its market presence through innovation, organic growth, and strategic acquisitions, and are proud to be backed by renowned private equity firms, TA Associates and Centerbridge Partners. Netwrix maintains a global presence, fostering a remote-first work environment while encouraging and facilitating frequent face-to-face interaction with colleagues, customers, and partners.
Technical Support Engineer provides specialized technical assistance to customers, internal teams, and stakeholders by diagnosing, troubleshooting, and resolving complex software, system, and infrastructure issues. Technical Support Engineers serve as subject matter experts in their domains, ensuring product reliability, system performance, and customer satisfaction. They collaborate with engineering, product, and operations teams to drive continuous improvements, develop automation tools, and enhance troubleshooting methodologies.
• Provide technical troubleshooting and problem resolution for customer-reported issues.
• Analyze system logs, configurations, and infrastructure components to diagnose technical problems.
• Escalate and collaborate with internal engineering teams on complex issues and product defects.
• Document troubleshooting workflows, solutions, and best practices to enhance knowledge sharing.
• Develop and optimize diagnostic tools, scripts, and automation to improve efficiency.
• Assist in system performance optimization, security best practices, and incident resolution.
• Contribute to process improvements and technical support strategies for enhanced service quality.
• Provide mentorship, technical training, and guidance within the support organization.
Our Values
At Netwrix, our values guide every action:
- Next-Level Customer Focus -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.
- Excellence - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.
- Transparent Ownership - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.
- Winning with Clear Thinking - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.
- Relentless Innovation - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches.
- Industry-Leading Expertise - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.
- eXceptional Together - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.
Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.
Why You’ll Love Working at Netwrix
- Competitive Health Benefits
- Continuous Learning and Development Opportunities
- Team-Oriented, Collaborative, and Innovative Work Environment
- Regular Company Town Halls to Keep You Informed
- Opportunities for Career Growth and Advancement
We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission.
Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Please let us know if you require any accommodation.
Netwrix Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Netwrix Corporation and has not been reviewed or approved by Netwrix Corporation.
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Leave & Time Off Breadth — Unlimited-style PTO, paid holidays and sick leave, and volunteer time off are highlighted repeatedly. Feedback suggests these policies support strong work–life balance.
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Equity Value & Accessibility — The company emphasizes “equity for everyone” with broad-based grants rather than leadership-only awards. Feedback suggests this sense of ownership is a meaningful part of the package.
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Flexible Benefits — Hybrid/remote work options and a flexible work environment are prominently described. Feedback suggests day-to-day flexibility is a consistent strength across many roles.
Netwrix Corporation Insights
What We Do
Netwrix makes data security easy by simplifying how professionals can control sensitive, regulated and business-critical data, regardless of where it resides. More than 11,500 organizations worldwide rely on Netwrix solutions to secure sensitive data, realize the full business value of enterprise content, pass compliance audits with less effort and expense, and increase the productivity of IT teams and knowledge workers. Founded in 2006, Netwrix has earned more than 150 industry awards and been named to both the Inc. 5000 and Deloitte Technology Fast 500 lists of the fastest growing companies in the U.S.
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