Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
Symbotic is seeking a Technical Support Engineer to play a critical role in ensuring the successful operation of Symbotic systems at customer sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to internal teams and customer stakeholders.
The Technical Support Engineer is responsible for executing structured troubleshooting, supporting complex escalations, and contributing to system reliability during high-impact operational events. The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.
What we do
The Technical Support Team is part of Symbotic’s Service Operations Organization and is responsible for the successful stand-up, performance, and continuous operation of Symbotic systems inside customer sites. Our team supports all production-impacting aspects of the system including controls, electrical, software, networking, and infrastructure and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support delivers timely troubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.
What you’ll do
- Troubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers
- Support real-time escalations during high-impact operational events
- Connect to and diagnose systems remotely using tools such as SSH, Remote Desktop, and browser-based interfaces
- Analyze logs, system data, and performance trends to identify root causes and prevent recurring issues
- Partner cross-functionally with Engineering and Field teams to drive issue resolution
- Document troubleshooting steps, resolutions, and knowledge base content
- Support continuous improvement by identifying patterns and recommending preventative solutions
What you’ll need
- Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
- Minimum of 3 years of experience supporting complex technical systems in a remote or production environment
- Strong experience troubleshooting using Linux command line and system-level tools
- Experience connecting to systems via SSH, Remote Desktop, or similar tools
- Advanced knowledge of TCP/IP networking fundamentals and troubleshooting
- Strong experience with SQL or scripting for data analysis
- Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments
- Effective communication skills, especially during real-time issue resolution
Preferred Qualifications
- Experience supporting automated systems, robotics, or warehouse environments
- Familiarity with electrical schematics and hardware-level diagnostics
- Experience with packet capture tools (Wireshark, tcpdump)
- Exposure to PLCs, VFDs, or industrial controls
Our Environment
- Ability to travel up to 15% after the training period (Senior roles may require up to 15% ongoing travel).
- Must possess a valid driver’s license and be able to travel to customer sites via car or air.
- Employee must maintain a personal credit card and manage expenses for bi-weekly reimbursement.
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $70,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.Skills Required
- Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent experience
- At least 3 years of experience supporting complex technical systems in a remote or production environment
- Strong experience troubleshooting with the Linux command line and system-level tools
- Experience connecting to systems via SSH, Remote Desktop, or similar tools
- Advanced knowledge of TCP/IP networking fundamentals and troubleshooting
- Strong experience with SQL or scripting for data analysis
- Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments
- Effective communication skills, especially during real-time issue resolution
- Experience supporting automated systems, robotics, or warehouse environments
- Familiarity with electrical schematics and hardware-level diagnostics
- Experience with packet capture tools such as Wireshark or tcpdump
- Exposure to PLCs, VFDs, or industrial controls
- Valid driver's license and ability to travel to customer sites by car or air
Symbotic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Symbotic and has not been reviewed or approved by Symbotic.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision from day one, alongside wellness, mental health, and specialized coverages such as pet and transgender health care. Feedback suggests the breadth and immediacy of coverage are valued.
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Retirement Support — A 401(k) with company matching, profit sharing, and automatic enrollment are consistently emphasized as part of the package. Feedback suggests these components are seen as competitive pillars of total rewards.
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Leave & Time Off Breadth — Flexible/unlimited PTO with paid holidays and sick time is offered, managed directly between employees and leaders. Feedback suggests this structure provides meaningful scheduling flexibility.
Symbotic Insights
What We Do
The Symbotic story began in 2007 with a bold vision: to solve real-world challenges in the supply chain. Since then, we have combined deep expertise in warehouse operations with breakthrough technology to transform how goods are moved. Today, Symbotic delivers fully automated, end-to-end supply chain solutions for some of the world’s largest retailers and wholesalers. Our systems integrate advanced robotics and A.I. to address the complexity of modern distribution, helping customers achieve new levels of efficiency, speed, and flexibility. At Symbotic, we value curiosity, collaboration, and continuous improvement, empowering employees to make meaningful contributions from day one. Whether you’re designing next-generation technology, supporting operational excellence, or driving innovation behind the scenes, you’ll play a key role in shaping the future of automation and supply chain transformation at scale. If you’re looking for rewarding challenges, determined teammates, and the opportunity to make a tangible impact, Symbotic is where you belong.
Why Work With Us
What makes Symbotic unique is our people. We bring together curious thinkers, problem-solvers, and innovators who are passionate about transforming the future of supply chain automation. As we scale, we remain committed to supporting a culture rooted in creativity, teamwork, and meaningful impact.
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