About the Job:
The Red Hat Global Learning Services (Training and Certification) team is looking for a Technical Support Engineer to join us in Bangalore, India. In this role, you will be part of the Training Technical Support team, providing technical support to learners, instructors, and internal teams across Red Hat online learning, virtual training, certification, and cloud-based lab environments.
You will troubleshoot and resolve technical issues, support the delivery and quality of training environments, collaborate with global teams, and continuously expand your knowledge of Red Hat technologies and solutions. Support will be 24x5 and will include shifts.
What will you do:
- Provide technical assistance through service requests, live chat, and other support channels for learners and instructors using Red Hat Online Learning and Virtual Training.
- Troubleshoot and resolve issues related to course content, guided lab exercises, cloud-based training environments, and learning platforms.
- Investigate technical issues using Linux, cloud, and other Red Hat technologies and determine appropriate solutions.
- Create and support virtual training environments and provide technical assistance during training delivery.
- Apply approved hotfixes and updates to course content and lab environments.
- Perform quality assurance testing of course content, lab environments, and platform changes.
- Collaborate with curriculum developers and other Red Hat teams to build, deploy, and troubleshoot training lab environments.
- Deploy and validate updated or new course content in the Red Hat Online Learning system.
- Create and maintain technical documentation and knowledge articles to improve support effectiveness.
- Identify recurring issues and opportunities for process improvement, automation, and increased operational efficiency.
- Collaborate with global Training and Certification teams to resolve complex customer and operational issues.
- Continuously develop technical knowledge and stay current with Red Hat products, technologies, and solutions.
- Attend team and organizational meetings regularly and actively participate in discussions, sharing relevant updates, ideas, and feedback.
What will you bring:
- Bachelor’s degree or equivalent experience in the enterprise IT industry.
- Excellent written and verbal English communication skills.
- Premium customer service skills and prior customer-focused, technical support experience for at least 4 years.
- Working knowledge on Red Hat Enterprise Linux administration and command-line operations.
- Active Red Hat Certified Engineer (Enterprise Linux, Ansible, Openshift or Cloud Native Application) or Red Hat Certified Developer in AIExperience with Openshift, cloud technologies, virtualization, or container technologies.
- Experience with shell scripting or other scripting languages is an advantage.
- Ability to troubleshoot issues independently, research solutions, and adapt beyond standard troubleshooting procedures.
- Ability to collaborate effectively with global and cross-functional teams.
- Willingness to work across multiple time zones as part of a global 24x5 support environment.
- Ability to learn new technologies and adapt to evolving tools, platforms, and processes.
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About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Bachelor's degree or equivalent experience in the enterprise IT industry
- Excellent written and verbal English communication skills
- At least 4 years of customer-focused technical support experience
- Working knowledge of Red Hat Enterprise Linux administration and command-line operations
- Active Red Hat certification as a Red Hat Certified Engineer or Red Hat Certified Developer in AI
- Experience with OpenShift, cloud technologies, virtualization, or container technologies
- Ability to troubleshoot independently, research solutions, and adapt beyond standard procedures
- Ability to collaborate effectively with global and cross-functional teams
- Willingness to work across multiple time zones in a 24x5 support environment with shifts
- Ability to learn new technologies and adapt to evolving tools, platforms, and processes
- Experience with shell scripting or other scripting languages
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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