Key Responsibilities:
- Provide technical support and troubleshoot complex client issues.
- Troubleshoot integrations, APIs, data feeds, and client-side applications.
- Work with HTML, CSS, and JavaScript.
- Analyze data to identify and resolve technical issues.
- Collaborate with Engineering, Product, Customer Success, and other teams.
- Perform testing and quality assurance for client solutions.
- Maintain and update technical documentation.
Requirements:
- 2+ years of experience in Technical Support, Application Support, or Support Engineering.
- Strong practical knowledge of HTML, CSS, and JavaScript — mandatory.
- Knowledge of SQL, XML, and APIs is a plus.
- Strong problem-solving and analytical skills.
- Ability to explain technical concepts clearly to both technical and non-technical stakeholders.
- Good English communication skills.
- We are looking for a technical support professional, rather than someone with a purely Customer Service or Tier 1 Support background.
- No voice/phone support is required.
- English — B2+
Working Hours:
- The role follows US Central Time.
- Two schedule options are available:
- 8:00 AM-4:00 PM CST (16:00−00:00 Kyiv time)
- 9:00 AM-5:00 PM CST (17:00−01:00 Kyiv time)
- The exact working hours will be agreed upon with the candidate
Skills Required
- 2+ years of experience in Technical Support, Application Support, or Support Engineering
- Strong practical knowledge of HTML, CSS, and JavaScript
- Technical support experience beyond purely Customer Service or Tier 1 Support
- Strong problem-solving and analytical skills
- Ability to explain technical concepts clearly to technical and non-technical stakeholders
- Good English communication skills, at least B2 level
- Knowledge of SQL, XML, and APIs
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us. Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients. Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
