Key Responsibilities
- Resolve complex technical issues by diagnosing system errors, integration failures, and advanced configuration problems.
- Monitor production systems using dashboards and alerting tools to ensure consistent system health and performance.
- Manage and respond to incidents efficiently, ensuring minimal disruption to operations and adherence to SLA timelines.
- Conduct root cause analysis (RCA) for recurring or critical issues and produce detailed reports with preventive measures.
- Apply patches and bug fixes to ensure application stability, security, and optimal performance.
- Support system integrations by managing APIs, middleware, and database connectivity for seamless operations.
- Perform quality assurance testing on updates and new releases to verify system stability before deployment.
- Carry out monthly preventive maintenanceincluding log review, system health checks, and servicing reports for each site.
- Assist in deployments and releases by validating builds in staging, coordinating rollout, and ensuring minimal disruption.
- Maintain documentationof incident handling, system configurations, fixes, and procedures for knowledge sharing.
- Collaborate with cross-functional teams(development, QA, DevOps) to resolve issues and implement continuous improvements.
Requirements
- Degree or Diploma in Computer Science, Information Technology, or equivalent experience.
- Minimum 1 year of experience in application support, system operations, or a related technical support role.
- Programming proficiencyin languages such as Angular, Nodejs, and Unity.
- Experience with monitoring tools like Grafana, or Prometheus.
- Knowledge of databasessuch as MSSQL and PostgreSQL.
- Familiarity with operating systems such as Linux/Unix and Windows.
- Understanding of cloud technologies including AWS, Kubernetes, and Docker.
- Strong problem-solving skills with the ability to analyze and resolve technical issues quickly.
- Excellent communication skills for effective collaboration and incident reporting.
- Attention to detail and multitasking ability to manage concurrent support issues and maintenance tasks.
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!
Skills Required
- Degree or diploma in Computer Science, Information Technology, or equivalent experience
- Minimum 1 year of experience in application support, system operations, or a related technical support role
- Programming proficiency in Angular, Node.js, and Unity
- Experience with monitoring tools such as Grafana or Prometheus
- Knowledge of Microsoft SQL Server and PostgreSQL databases
- Familiarity with Linux/Unix and Windows operating systems
- Understanding of AWS, Kubernetes, and Docker
- Strong problem-solving skills
- Excellent communication skills
- Attention to detail and ability to multitask
What We Do
Surbana Jurong and our member companies are a global multidisciplinary consultancy group with more than 120 offices in over 40 countries. We are architects, designers, planners, engineers and other specialists, driven by progressive thinking to create a better built environment. We are united in our mission of Building Cities, Shaping Lives. By designing and delivering quality housing, workspaces, roads, rail, hydropower, dams, underground and coastal protections and other critical infrastructure, we are creating smart and sustainable spaces where communities and businesses, present and future, can thrive. With over 70 years’ experience delivering projects worldwide, we see every project as an opportunity for us to fulfil aspirations and enrich lives. Join us, and join a culture of innovation, passion for problem-solving and commitment to shaping a better future.
