Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.
The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.
What you will do
- Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
- Project a professional company image through phone and email interactions
- Work with our Validation teams to process Lawyer Card request
- Collaborate with Cross-functional teams to resolve issues and provide solutions
- Recognize, document and alert supervisors of trends in customer calls
- Research through Knowledge Base articles, labs and other means to resolve customer issues
- Master internal tools used for timely problem resolution
- Contribute to DigiCert Knowledge Base
What you will have
- 2+ years degree in IT, related technical degree, or equivalent work experience
- 2+ years of experience in technical support
- Strong problem-solving skills
- Knowledge of PKI certificates
- Working knowledge of Rest API’s
- Experience working with Windows OS, Active Directory, MAC OS and Unix.
- Experience configuring SSO and two-factor authentication
- Comfortable working on a computer daily and conversing over the phone and through email.
- Strong oral, written and interpersonal communication skills
- Detailed-oriented with excellent organization skills
- Self-motivated, manage your time well, and get things done
- Team oriented and ability to work with people from diverse backgrounds
- Industry related certificates are a plus (Security +, MSCE…)
Nice to have
PPREFERRED QUALIFICATIONS
- 2+ years of experience in a technical support role within the tech industry
- Excellent knowledge of Microsoft products and other applicable software or applications
Benefits
- Generous time off policies
- Top shelf benefits
- Education, wellness and lifestyle support
To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
#LI-SD1
Skills Required
- Two-year degree in IT, a related technical field, or equivalent work experience
- At least two years of technical support experience
- Strong problem-solving skills
- Knowledge of PKI certificates
- Working knowledge of REST APIs
- Experience with Windows OS, Active Directory, macOS, and Unix
- Experience configuring SSO and two-factor authentication
- Strong oral, written, and interpersonal communication skills
- Detailed-oriented with excellent organizational skills
- Self-motivated with effective time-management skills
- Ability to work effectively with diverse teams
- Two or more years of technical support experience in the technology industry
- Excellent knowledge of Microsoft products and applicable software or applications
- Industry-related certifications such as Security+ or MCSE
DigiCert Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DigiCert and has not been reviewed or approved by DigiCert.
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Leave & Time Off Breadth — Vacation/PTO and sick leave are characterized as strong, and some accounts mention a sabbatical program.
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Retirement Support — The package includes a 401(k) with company matching, with recent confirmations of this benefit.
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Flexible Benefits — Hybrid and work-from-home options are referenced consistently, indicating practical flexibility in how and where work is done.
DigiCert Insights
What We Do
DigiCert is the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence, knowing their digital footprint is secure.
