Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide.
Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming.
We are looking for a Technical Support Engineer in Ha Noi.
We will welcome you to our team if you want to learn
- System administration of servers from anywhere in the world.
- Diagnose hardware, software and network server issues.
- Work with hardware monitoring.
- Work with cloud technologies.
We offer
- Work in a team of professionals at international level.
- Comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow.
- Mentor assistance, learning modern IT technologies.
- Individual vocational training plan for 12+ months.
- Opportunity to practice and improve your English.
Requirements
- Your English is sufficient for e-mail correspondence.
- You are attentive to details, able to search and analyze information.
- You know what components a modern computer consists of.
- You understand the basic principles of the Internet and computer networks.
Will be an advantage
- Experience with Linux operating systems (Ubuntu, CentOS, Debian).
- Basic knowledge of working in the Linux terminal.
- Experience in installing Windows/Linux OS from the ground up.
Skills Required
- English sufficient for email correspondence
- Attention to detail
- Ability to search for and analyze information
- Knowledge of modern computer components
- Understanding of basic internet and computer networking principles
- Experience with Linux operating systems, including Ubuntu, CentOS, or Debian
- Basic knowledge of working in the Linux terminal
- Experience installing Windows or Linux operating systems from scratch
Nexcess Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nexcess and has not been reviewed or approved by Nexcess.
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Healthcare Strength — Multiple medical plan options, including an HSA-compatible plan through a major carrier, plus dental and vision are highlighted. Feedback suggests coverage breadth is a core strength of the package.
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Leave & Time Off Breadth — Paid vacation that increases with tenure alongside paid sick time is emphasized. Feedback suggests the breadth of leave supports time away when needed.
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Parental & Family Support — Resources such as a new-baby fund and parental assistance are included. Feedback suggests family-oriented support is intentionally built into the package.
Nexcess Insights
What We Do
Nexcess is the best place to build your business online. Optimized for your hosting and solution needs, we provide a managed hosting infrastructure, curated tools, and a team of experts that make it easy to build, manage, and grow your business online. Serving SMBs and the designers, developers, and agencies who create for them for more than 22 years, we provide a fully managed, high-performance cloud solution built to optimize WordPress, WooCommerce, and Magento sites and stores. Nexcess holds data centers worldwide that deliver performance, reliability, auto-scaling, and management control through our best-in-class open stack cloud platform. As a point of pride, Magento was invented on Nexcess servers. Nexcess is a brand within the CloudOne Digital portfolio of Cloud capabilities owned by One Equity Partners. CloudOne Digital is an innovative portfolio of cloud-based solutions focused on the needs of online businesses. Offering best-in-class infrastructure and cloud capabilities spanning the needs of small entrepreneurs, small and midsize businesses, and midmarket enterprise workloads – all with the support online businesses need to grow and succeed. For more information, visit cloudonedigital.com.
