Technical Support Engineer

Posted Yesterday
Be an Early Applicant
Bratislava, SVK
In-Office
1K-2K Annually
Entry level
Software
The Role
Provide technical support for hosted servers and infrastructure. Diagnose hardware, software, and network issues; monitor hardware; analyze information; and learn server administration and cloud technologies. The role requires Linux experience, terminal proficiency, strong networking knowledge, attention to detail, and English communication skills. It is a permanent, full-time position based remotely from Bratislava, Slovakia, with no night shifts or phone support.
Summary Generated by Built In

Servers.com, powered by Nexcess, delivers specialized Infrastructure as a Service solutions for organizations where performance, scalability, and reliable execution are essential. As part of Nexcess, Servers.com contributes deep infrastructure expertise to a broader cloud technology organization serving businesses worldwide. Our platform provides compute, storage, and networking services across the US, Europe, and Asia, with access to premium server hosting solutions in more than 26 data centers globally. We support leading enterprises and high-growth companies across industries including Big Data, AdTech, FinTech, Gaming, iGaming, Blockchain, and Streaming. We are looking for a technical support engineer in Bratislava.


Location: Slovakia

Employment type: Permanent, Full-time

Pay Range (gross): EUR 1300-2000

Requirements:
  • your English is sufficient for e-mail correspondence;
  • you are attentive to details, able to search and analyze information;
  • ​you have a deep understanding of how the Internet and networks work;
  • ​experience with Linux operating systems (Ubuntu, CentOS, Debian);
  • ​knowledge of working in the Linux terminal.
We will welcome you to our team if you want to learn:
  • system administration of servers from anywhere in the world;
  • diagnose hardware, software and network server issues;
  • work with hardware monitoring;
  • work with cloud technologies.
We offer:
  • work in a team of professionals at international level;
  • comfortable working conditions: schedule without night shifts, no overtime, no phone support, smooth integration into the workflow;
  • mentor assistance, learning modern IT technologies;
  • individual vocational training plan for 12+ months;
  • opportunity to practice and improve your English;
  • сompetitive salary and all necessary equipment;
  • remote work from Bratislava with the possibility to use our co-working space;
  • support of legalization in Slovakia if needed.
Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Nexcess reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity Policy:

Nexcess is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.

Skills Required

  • Sufficient English for email correspondence
  • Attention to detail
  • Ability to search and analyze information
  • Deep understanding of Internet and networking concepts
  • Experience with Linux operating systems, including Ubuntu, CentOS, or Debian
  • Knowledge of working in the Linux terminal
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The Company
HQ: Southfield, Michigan
68 Employees
Year Founded: 2000

What We Do

Nexcess is the best place to build your business online. Optimized for your hosting and solution needs, we provide a managed hosting infrastructure, curated tools, and a team of experts that make it easy to build, manage, and grow your business online. Serving SMBs and the designers, developers, and agencies who create for them for more than 22 years, we provide a fully managed, high-performance cloud solution built to optimize WordPress, WooCommerce, and Magento sites and stores. Nexcess holds data centers worldwide that deliver performance, reliability, auto-scaling, and management control through our best-in-class open stack cloud platform. As a point of pride, Magento was invented on Nexcess servers. Nexcess is a brand within the CloudOne Digital portfolio of Cloud capabilities owned by One Equity Partners. CloudOne Digital is an innovative portfolio of cloud-based solutions focused on the needs of online businesses. Offering best-in-class infrastructure and cloud capabilities spanning the needs of small entrepreneurs, small and midsize businesses, and midmarket enterprise workloads – all with the support online businesses need to grow and succeed. For more information, visit cloudonedigital.com.

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