The Role
Provides remote and in-person technical support to automotive engineers, technicians, service advisors, and parts teams. Troubleshoots vehicle concerns, manages technical reports, communicates manufacturer bulletins and recalls, updates maintenance schedules, and prepares recall progress reports. Delivers training on diagnostic scan tools and vehicle systems, maintains special-tool records, updates diagnostic software, supports legacy and current products, and visits branches to assess technical operations.
Summary Generated by Built In
- Provide technical assistance to all the technical staff (Engineers &technicians) and all after sales department such as service advisors and parts department.
- Provide troubleshooting assistance to all technical staff of all branches via phone, email, and remote service support tools.
- Creating, tracking, and monitoring all the technical reports of product concerns and announcing the solution issued by the manufacturer to all technical staff.
- Announcing the up-to-date technical service bulletins, recalls, and technical news published on technical website to help the technical team fix complicated concerns with less repair time and high quality.
- Issuing monthly Recall Progress situation reports.
- Understand all current and legacy products and deal with all pertained concerns.
- Creating and modifying the scheduled maintenance tables according to manufactures' updates and following up on their correct applications in quick maintenance department high quality.
- Provide dedicated–specific technical training to new hiring engineers and technicians related to scan tools applications and the different systems in the vehicles according to full cooperation with the training department.
- Assist in saving and updating all required special tools and teach the technical staff the proper application of the special tools.
- Visiting the other branch and issuing a visit report email.
- Updating software of the diagnostic scan tools so they can deal with the different up-to-date systems equipped to the vehicles.
Requirements
- Bachelor’s degree: graduated from automotive engineering department.
- 1 year at least of experience.
Skills Required
- Bachelor’s degree in Automotive Engineering
- At least 1 year of experience
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The Company
What We Do
Abou Ghaly Motors (AGM) is an Egyptian automotive and mobility group founded in 1980. It represents and distributes major vehicle brands, including Mercedes-Benz, Geely and Subaru, while providing automotive sales, preowned-car trading, after-sales maintenance, repairs, spare parts, vehicle rentals, insurance and related financing. Its customer-first mission is to deliver integrated, technology-enabled mobility solutions and high-quality service for individuals and corporations across Egypt.
