Technical Support Engineer

Posted 4 Hours Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
Senior level
Energy • Manufacturing • Solar • Renewable Energy
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy.
The Role
Provides technical leadership for offshore wind turbine service operations. Troubleshoots turbine issues remotely and onsite, manages technical cases and work orders, supports offshore execution planning, and develops troubleshooting guides. Leads improvements involving turbine controllers, HMI, SCADA, grid outages, digitalization, analytics, safety, quality, and warning strategies. Collaborates with service teams, technicians, supervisors, engineering, and operations leadership.
Summary Generated by Built In
Job Description SummaryJob Description

The role involves providing technical leadership and expertise for service phase of Offshore Wind Turbine projects. This includes acting as first contact for Service operations leadership and Production Engineers but also Supervisors in SOV and technicians in turbine to secure efficient interventions as well as acting as main focal point for continuous improvement on technical preparation of service activities.


Significant Activities:

  • Provide first-level remote, as periodically onsite, technical troubleshooting for turbine issues to services teams teams within scope and escalate or redirect to the appropriate technical specialists when required ensuring commissioning timelines related to turbine controller.
  • Create and manage technical cases, work orders, and Non-Conformities (NCs) for instructions updates, tools updates, troubleshooting guides updates or customer technical querys in line with project and quality processes.
  • Support on Work Orders (WO) readiness defining priority and assist back office purchasing team with tooling and spares lists to smooth daily planning and execution.
  • Coordinate daily planning calls with offshore vessels to support execution planning and optimize activities for the following day
  • Collaborate with design and technical support teams to develop worldclass troubleshooting  guides to reinforce service technical independence and boost daily efficiency.
  • Lead technical and operational improvements affecting main controller, HMI or SCADA functions for technician operations as well as site specific operations as Grid outages
  • Drive process improvements focusing on digitalization, data analytics, and EHS compliance.
  • Analyze data for continuous improvement in operational safety and quality. Special focus on warnings analysis and control improvements on the overall warnings strategies.

Working Relationships:

Reports to Technical Support Leader; supports Operations execution teams, both supervisors and technician working locally in turbines or remotely in Remote Operation Center. Holds strong relationship with Control team within Engineering organization.


Required Qualifications:

  • Associates Degree in Electrical, Mechatronics, or Industrial Engineering (OR High school diploma and advanced Wind training and experience)
  • 8 years of Offshore Wind Farm experience.

Desired Skills:

  • Proven track record in wind turbine operation and troubleshooting is mandatory.
  • Strong understanding of wind turbine systems including electrical, mechanical, controls and network and communication systems.
  • Offshore wind experience is highly desirable due to logistical complexity and offshore operational challenges
  • Experience with continuous improvement and quality tools applied to service operations.
  • Strong problem-solving, analytical, and interpersonal skills.
  • Flexibility, motivation, and ability to work under pressure with ability to manage multiple priorities simultaneously
  • Strong communication, goal-driven and team-player skills.
  • Understanding of English language for global procedures.

Skills Required

  • Associate degree in Electrical, Mechatronics, or Industrial Engineering, or a high school diploma with advanced wind training and experience
  • 8 years of offshore wind farm experience
  • Proven experience operating and troubleshooting wind turbines
  • Strong understanding of wind turbine electrical, mechanical, controls, network, and communication systems
  • Offshore wind experience and understanding of offshore operational challenges
  • Experience applying continuous improvement and quality tools to service operations
  • Strong problem-solving, analytical, interpersonal, communication, and prioritization skills
  • Ability to work under pressure and manage multiple priorities
  • Understanding of English for global procedures

GE Vernova Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Vernova and has not been reviewed or approved by GE Vernova.

  • Retirement Support The 401(k) plan includes company matching contributions and additional company retirement contributions, with access to Fidelity resources and financial planning consultants. Feedback suggests this structure supports long-term savings beyond a basic match.
  • Parental & Family Support Paid parental leave is available with flexible, continuous or non-continuous usage, and is complemented by adoption resources and Work/Life Connections guidance. Maternity leave is described as extended relative to typical workplace norms.
  • Leave & Time Off Breadth Time-off programs include 12 paid holidays, permissive time off for many salaried roles, and dedicated personal, illness, and caregiving time for U.S. new hires. Some hourly roles start with a defined PTO bank, while other roles may offer unlimited time off.

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The Company
HQ: Cambridge, MA
75,000 Employees
Year Founded: 2024

What We Do

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.

Why Work With Us

Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.

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