The Role
Provide technical support for IAM and CPAM services by troubleshooting customer incidents, system alerts, integrations, and break-fix issues. Perform root cause analysis, resolve tickets within service levels, communicate solutions to customers, create knowledge articles and standard operating procedures, and collaborate with internal labs teams. The role requires experience implementing and configuring IAM tools, database operations, scripting, web services, operating systems, SSO integrations, and customer support.
Summary Generated by Built In
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
- Customer Communication
- Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
- Drive Customer Satisfaction through timely & quality communication.
- Troubleshooting Skills
- Troubleshooting of customer reported incidents and system alerts.
- Identify, debug and troubleshoot break fix issues and take it to a resolution.
- Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
- Respond and resolve issues within agreed service levels.
- Collaboration & Knowledge Sharing
- Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
- Domain
- Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
- KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity
WHAT YOU BRING
- Minimum 3 years’ experience in implementing various IGA solutions
- Strong Domain knowledge in Identity and Access Management (IAM)
- Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
- Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
- Database: Extensive experience in database operations & SQL
- Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
- Basic knowledge of operating systems such as Linux, Unix & windows
- Prior experience integrating with any SSO providers
- Experience working with global Customers and strong customer focus
- Excellent written and verbal communication skills
- Keywords: Cloud, Java, Scripting, Linux, SQL
Skills Required
- At least 3 years of experience implementing IGA solutions
- Strong knowledge of Identity and Access Management (IAM)
- Hands-on experience configuring and deploying IAM tools such as Saviynt, SailPoint, OIM, or ISIM
- Experience invoking REST and SOAP web services using tools such as Postman
- Extensive experience with database operations and SQL
- Hands-on scripting experience with Shell, JavaScript, Python, or Groovy
- Basic knowledge of Linux, Unix, and Windows operating systems
- Experience integrating with SSO providers
- Experience supporting global customers and a strong customer focus
- Excellent written and verbal communication skills
Saviynt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Saviynt and has not been reviewed or approved by Saviynt.
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Leave & Time Off Breadth — Flexible or unlimited PTO, generous parental leave, paid holidays, and periodic mental health days point to a wide range of time‑off options. These policies are positioned to support rest and balance when teams can make use of them.
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Healthcare Strength — Medical, dental, and vision coverage are provided alongside options like FSAs, reflecting comprehensive core health benefits. Affordability and plan quality are often highlighted as positives.
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Retirement Support — A 401(k) program with employer contributions is available, reinforcing long‑term financial security. This complements equity and ESPP elements within total rewards.
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The Company
What We Do
Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access to secure the entire business ecosystem and provide a frictionless user experience.
