The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleTechnical Support Engineer supports customers by resolving standard and moderately complex technical issues with increasing independence. This role has mastered routine support tasks, applies judgment within defined guidelines, and is expanding technical depth across products and customer use cases.Technical Support Engineer contribute meaningfully to team outcomes, support cross functional collaboration, and may provide informal guidance to newer team members.Your Impact
Customer Support & Issue Resolution
- Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers.
- Apply analytical skills to identify root causes and recommend appropriate solutions.
- Manage assigned support cases independently within established processes and SLAs.
- Escalate issues as appropriate, providing clear technical context and investigation findings.
Technical Expertise & Enablement
- Build working knowledge across assigned DGM products and solution areas.
- Assist with customer onboarding, configuration support, and basic system reviews.
- Contribute to knowledgebase articles, runbooks, and troubleshooting documentation.
- Participate in product testing, validation activities, or internal improvement initiatives.
Collaboration & Growth
- Collaborate effectively with Engineering, Product, Services, and peer support engineers.
- Provide informal guidance or assistance to P1 engineers as needed.
- Communicate technical information clearly to both technical and non‑technical audiences.
- Continuously identify opportunities to improve customer experience and support efficiency.
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field.
- 2–5 years of relevant professional experience in technical support, engineering, or software environments.
- Demonstrated ability to troubleshoot software and system‑level issues.
- Strong organizational skills and ability to manage multiple priorities.
- Effective written and verbal communication skills.
- Willingness to travel occasionally (typically less than 25%).
- Ability to work onsite in Medina, MN at least 4 days a week.
Work Authorization
AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
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The salary range for this role is $70,700.00 - $88,400.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.Skills Required
- Bachelor's degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field
- 2-5 years of relevant professional experience in technical support, engineering, or software environments
- Demonstrated ability to troubleshoot software and system-level issues
- Strong organizational skills and ability to manage multiple priorities
- Effective written and verbal communication skills
- Willingness to travel occasionally, typically less than 25%
- Ability to work onsite in Medina, Minnesota at least four days per week
- Legally authorized to work in the United States without current or future sponsorship
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
