Company Overview
Group/Division
Job Description/Preferred Qualifications
- Support customers and field teams in troubleshooting and resolving technical challenges on KLA products, helping to ensure high system performance and customer satisfaction.
- Collaborate with experienced engineers to analyze issues, identify solutions, and contribute to continuous product improvements.
- Create and maintain technical documentation, best practices, and knowledge articles that help teams worldwide work more efficiently.
- Participate in customer evaluations, product demonstrations, beta testing, and new technology introductions, gaining exposure to cutting-edge semiconductor solutions.
- Lead or contribute to small technical projects and cross-functional initiatives that drive operational and product excellence.
- Work closely with Customer Support Engineers and Product Support teams to investigate complex technical issues and develop effective action plans.
- Provide remote and on-site technical support through phone, email, and field activities, supporting customers across different regions.
- Assist with data analysis, reporting, and technical presentations to support business and engineering decisions.
- Help improve internal knowledge management systems by identifying opportunities to enhance documentation, processes, and support tools.
- Develop your technical expertise through structured training, hands-on experience, and certification programs, including opportunities to support customer-facing activities in the field.
Minimum Qualifications
- Strong technical troubleshooting and problem-solving skills with the ability to diagnose, analyze, and resolve complex equipment and product issues in both field and customer environments.
- Experience with technical documentation and knowledge management, including creating Best Known Methods (BKMs), maintaining knowledge databases, and documenting corrective actions and process improvements.
- Ability to collaborate effectively with cross-functional teams, including Field Service Engineers, Customer Support Engineers, and Product Support teams to support escalations, service alerts, evaluations, and customer projects.
- Project and customer support mindset, with the capability to lead small projects, support beta testing and evaluations, prepare technical reports, and contribute to action plans for product improvements.
- Willingness to work in customer fabs and travel as needed, combined with a strong commitment to continuous learning and product certification.
The role includes hands-on field support, on-the-job training, and approximately 20–40% time in the fab environment.
Why you should work for KLA
Joining KLA means becoming part of a global technology leader in the semiconductor industry, in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies.
We offer a supportive environment where your growth, well-being, and contributions truly matter.
Your benefits at a glance
- Dynamic and future-oriented industry at the forefront of technological innovation.
- Collaborative and supportive team.
- Access to extensive onboarding and continuous development opportunities to support your career growth.
- Permanent employment contract and long-term career stability.
- Competitive compensation package, including additional variable compensation, participation in the Employee Stock Purchase Plan and company pension scheme.
- Company car or car allowance.
- 30 days of vacation per year and flexible working hours.
- Free gym membership at the local sport center club in Dresden
- Company events, such as summer family events and Christmas celebrations.
Ready to join us?
If you are interested about this opportunity, we look forward to receiving your application. Simply click the “Apply” button to get started.
Please note: Applications should be submitted in English.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [email protected] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
Skills Required
- Strong technical troubleshooting and problem-solving skills for diagnosing and resolving complex equipment and product issues
- Experience creating technical documentation, Best Known Methods, knowledge database content, corrective actions, and process improvements
- Ability to collaborate with Field Service Engineers, Customer Support Engineers, and Product Support teams
- Ability to lead small projects, support beta testing and evaluations, prepare technical reports, and contribute to product improvement action plans
- Willingness to work in customer fabs and travel as needed
- Commitment to continuous learning, training, and product certification
KLA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KLA and has not been reviewed or approved by KLA.
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Retirement Support — U.S. programs include a formulaic 401(k) employer match with clearly described plan designs in company materials. Consistent plan structure and employer matching signal strong support for long‑term savings.
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Equity Value & Accessibility — A broad base of employees is eligible for RSUs and can participate in an ESPP, extending ownership beyond executives. Company materials position equity as a core component of total compensation.
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Strong & Reliable Incentives — A quarterly profit‑sharing program and performance bonuses are outlined in filings, providing regular variable pay opportunities. These incentives complement base pay and equity to lift overall earnings in strong periods.
KLA Insights
What We Do
KLA develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
