The Role
Provide technical assistance to customers, troubleshoot software and hardware issues, diagnose system-related problems, and deliver excellent customer service. The role requires clear technical communication, analytical problem-solving, teamwork, and fluency in Gujarati, Hindi, and English. Work is on-site in Ahmedabad, Gujarat, with rotational shifts from 8:00 a.m. to 5:00 p.m. CST.
Summary Generated by Built In
About SwiftSku:
SwiftSku empowers independent convenience store owners like you with a robust suite of tools, simplifying store management through real-time insights, seamless price-book updates, swift inventory control, profitable loyalty programs, scan data management and integrated payment solutions.
About the Role:
We are looking for a Technical Support Engineer. The ideal candidate will be responsible for providing technical assistance and support to customers, troubleshooting software and hardware issues, and delivering excellent customer service on a daily basis.
IMPORTANT - Please apply only if you can speak Gujarati, Hindi & English fluently
Work Timings- 8:00 am to 5:00 pm CST / Rotational Shifts
Location: On-site | Ahmedabad, Gujarat
Key Responsibilities/Requirements:
- Technical Support and Troubleshooting skills - Provide expert support and resolve technical issues efficiently for end-users and clients.
- Analytical Skills - Utilize strong analytical skills to diagnose and troubleshoot software and system-related challenges.
- Customer Service Orientation - Demonstrate a customer-centric approach, delivering exceptional service and maintaining positive client relationships.
- Problem-Solving Expertise- Exhibit advanced problem-solving capabilities to address issues quickly and effectively
- Strong Communication Skills- Communicate technical concepts clearly, both in writing and verbally, with clients and team members.
- Team Collaboration- Work well within a team environment, contributing to collective goals and supporting peers as needed.
- Relevant Experience: Prior experience in software support or IT help desk roles is preferred.
- Educational Preference: Bachelor’s degree in Computer Science, Information Technology, or a related field.
Skills Required
- Fluency in Gujarati, Hindi, and English
- Prior experience in software support or IT help desk roles
- Bachelor’s degree in Computer Science, Information Technology, or a related field
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The Company
What We Do
SwiftSku’s app connects to point of sales at convenience stores in real time, enabling owners to remotely manage and monitor their stores. We take the guesswork out of running a convenience store with predictive analytics, dashboards, and reports.
