Technical Support Engineer

Posted Yesterday
2 Locations
In-Office or Remote
66K-118K Annually
Junior
Cloud • Security • Software • Cybersecurity
Akamai powers and protects life online by solving the toughest challenges and turning the impossible into the possible.
The Role
Monitor cloud systems, identify and troubleshoot incidents, escalate issues, document resolutions, maintain monitoring tools and dashboards, and follow operational runbooks. The role supports Linux-based production environments using Docker, Kubernetes, and Ansible concepts, collaborates with senior engineers to improve reliability, and participates in an out-of-hours on-call rotation.
Summary Generated by Built In

Do you want to expand your career in Zero Trust?

Are you excited to innovate problem-solving and provide top-tier technical support?

Join our

We are looking for a Junior Linux Engineer to join our Cloud services team . This role is ideal for someone with foundational knowledge in Linux, Docker, and Ansible-level concepts. Someone who is eager to grow and gain real hands-on experience in system administration and production operations.

Partner with the best

You will be responsible for monitoring system health, identifying incidents, escalating issues, and performing routine operational tasks. You will work closely with senior engineers to resolve problems and continuously improve system reliability.

As a Technical Support Engineer, you will be responsible for:

  • Performing monitoring shifts to ensure system availability and performance.
  • Identifying incidents, perform initial troubleshooting, and escalate according to procedures.
  • Document incidents, steps taken, and outcomes clearly.
  • Assisting in maintaining and improving monitoring tools like Grafana and GroundCover/DataDog and dashboards.
  • Following predefined runbooks and procedures to ensure consistent handling of events.

Do what you love

To be successful in this role you will:

  • 2+ years of relevant experience and a Bachelor's degree
  • Have foundational knowledge of Linux administration (file systems, permissions, processes, networking basics).
  • Demonstrate hands-on experience with Docker/K8S (running containers/pods, basic images, logs, and troubleshooting).
  • Show basic understanding of Ansible language concepts (registers, memory layouts, low-level operations).
  • Have familiarity with command-line tools, SSH, and common system utilities.
  • Have ability to follow procedures and escalate issues accurately.
  • Be available for on call out of hours in an existing on-call rotation

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $65,700 - $118,300/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Skills Required

  • 2+ years of relevant experience
  • Bachelor's degree
  • Foundational knowledge of Linux administration, including file systems, permissions, processes, and networking basics
  • Hands-on experience with Docker and Kubernetes, including containers or pods, images, logs, and troubleshooting
  • Basic understanding of Ansible language concepts
  • Familiarity with command-line tools, SSH, and common system utilities
  • Ability to follow procedures and escalate issues accurately
  • Availability for out-of-hours on-call rotation

Akamai Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Akamai Technologies and has not been reviewed or approved by Akamai Technologies.

  • Leave & Time Off Breadth Unlimited PTO in the U.S., wellness days, paid volunteering time, and the FlexBase model contribute to broad time‑off flexibility. These practices are described as supporting strong work‑life balance.
  • Parental & Family Support Generous paid parental leaves, paid family care leave, subsidized backup childcare, and inclusive family‑building benefits via Carrot form a comprehensive family support suite. Coverage spans fertility support through caregiving resources.
  • Retirement Support A 401(k) with a substantial company match and immediate vesting, plus Roth and Mega Backdoor Roth options, underpin long‑term savings. These features provide reliable long‑term savings opportunities.

Akamai Technologies Insights

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The Company
HQ: Cambridge, MA
10,285 Employees
Year Founded: 1998

What We Do

At Akamai, we make life better for billions of people, billions of times a day. Every moment, billions of people, all over the world, are using the internet to shop, play games, look after finances, learn remotely, share videos, connect across the world, and so much more. These life-shaping digital experiences wouldn’t be possible without Akamai. We power and protect life online. It’s an extraordinary mission, and our global teams achieve it by solving the toughest challenges, and turning the impossible into the possible. With the world’s most distributed compute platform — from cloud to edge — we make it easy for businesses to develop and run applications, while we keep experiences closer to users and threats farther away. That’s why innovative companies worldwide choose Akamai to build, deliver, and secure their digital experiences. Thanks to our world’s most distributed platform for cloud computing, security, and content delivery. Akamai keeps applications and experiences closer and threats farther away. Devoted, determined problem-solvers who share a passion for technology, we’re always pushing ground-breaking ideas and driving innovation. Do you want to power and protect life online, by solving the toughest challenges with us? Be part of an amazing team!

Why Work With Us

Our people are devoted, determined problem-solvers who share a passion for technology. We find solutions through persistence, and push ground-breaking ideas forward with urgency and courage. This creates an environment where we harness creative energy and drive innovation. We are inclusive and diverse, and we love to collaborate across the world.

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