Technical Support Engineer

Posted Yesterday
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Chennai, Tamil Nadu, IND
In-Office
Mid level
Logistics • Transportation • Design • Automation • Manufacturing
The Role
Provides technical support to field teams for elevator, escalator, and building door products. Responsibilities include material identification, material master and product data management, BOM creation, replacement studies, spare-parts support, RFQ processing, and technical documentation. The role requires SAP, PDM/PLM, engineering drawing, and supply chain knowledge, along with collaboration across global teams.
Summary Generated by Built In
1.KONE

Did you know KONE moves two billion people every day? As a global leader in the Elevator and Escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide, joined together by a shared purpose: to shape the future of cities. In 2024, we had annual net sales of EUR 11.0 billion.

2.About GSS

Global Spares Supply (GSS) provides all the spares, tools and field support that are needed to perform maintenance that exceeds our customer's expectations. Cost effectively and on-time.

  • Quality spare parts for Elevators, Escalators and Automatic Building Doors
  • KONE parts, commercial parts, strategic parts & competitor parts
  • Tools, Personal Protective Equipment (PPE) and working clothes
  • Supply Chain solutions and delivery management.
3.Why this role?

We are seeking this role to provide technical assistance to field teams and support on the lifecycle of elevator, escalator, and building door products. This role combines hands-on technical knowledge with digital tools and data management to drive efficiency, ensure material data quality, and deliver high-quality spare technical solutions across global operations.

4.What will you be doing?
  • Assist Frontlines with accurate material identification.
  • Maintain and manage Material Master Data / Product Data.
  • Experienced in new material creations and BOM Management
  • Conduct material replacement studies, ensuring functionality, quality, and safety.
  • Perform physical material identification against existing material databases.
  • Offer spare parts technical support to service technicians and frontline teams.
  • Handle Request for Quotation (RFQ) processes for new and existing materials.
  • Execute tasks assigned by the Team Leader or Manager effectively.
5.Required Skills:
  • Strong knowledge of SAP, PDM/PLM systems, and BOM interpretation
  • Familiarity with Elevator, Escalator and Building Door products
  • Proficiency in O365, SharePoint, and engineering drawing tools
  • Effective communication in English and ability to work independently
  • Understanding of supply chain, materials and master data.
6.Preferred Skills:
  • Hands-on design experience with Creo, AutoCAD, ProgeCAD
  • Field experience in installation and commissioning
  • Experience with VariPDM, Adobe tools, and technical documentation
7.Are you the one?
  • Bachelor of Engineering in Mechanical, Electrical, or Electronics
  • 1 to 5 years of relevant experience
  • Technically detail-oriented, and solution-focused
  • Capable of working in a cross-functional, global team environment
  • Self-driven, adaptable, and proactive in solving technical challenges
8.What do we offer?
  • A collaborative and dynamic work culture with a focus on development and innovation
  • Being part of an industry leader in providing quality spare parts and maintenance solutions.
  • Collaborative and diverse work culture with strong growth and learning potential

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html

Skills Required

  • Bachelor of Engineering in Mechanical, Electrical, or Electronics
  • 1 to 5 years of relevant experience
  • Strong knowledge of SAP, PDM/PLM systems, and BOM interpretation
  • Familiarity with elevator, escalator, and building door products
  • Proficiency in Microsoft 365, SharePoint, and engineering drawing tools
  • Effective communication in English
  • Ability to work independently and in cross-functional global teams
  • Understanding of supply chain, materials, and master data
  • Hands-on design experience with Creo, AutoCAD, or ProgeCAD
  • Field experience in installation and commissioning
  • Experience with VariPDM, Adobe tools, and technical documentation

Kone Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kone and has not been reviewed or approved by Kone.

  • Fair & Transparent Compensation Pay is considered competitive across many roles and markets, with field positions sometimes benefiting from overtime and strong union scales. Feedback suggests base compensation is often a relative positive even when other factors vary.
  • Retirement Support Retirement programs, including 401(k) and in some regions pension or annuity structures, are consistently highlighted as strong. Feedback suggests these elements meaningfully enhance the overall package.
  • Healthcare Strength Core health coverage is viewed as comprehensive, commonly including medical, dental, and vision options. Feedback suggests a global well‑being framework and EAP resources further reinforce health-related support.

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The Company
HQ: Espoo
31,273 Employees
Year Founded: 1910

What We Do

At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings. Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.

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