Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today’s complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, you'll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide.
The Technical Support Engineer provides in depth technical support (Tier 2) for our growing customer base and users of our software. The role will be responsible for providing support for products, working to troubleshoot, document, and resolve the highly complex technical issues, as well as collaborate with services, development, customer success and sales. Technical Support Engineers may review coding to isolate complicated issues and provide possible solutions to the development teams.
- Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.
- Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
- Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions.
- Consistently meet customer communication targets 95% of the time, ensuring timely updates.
- Experience in technical aptitude
- Experience in conflict resolution
Skills Required
- Tier 2 technical support experience
- Technical aptitude
- Conflict resolution experience
What We Do
Part of Nasdaq Asset Owner Solutions, Solovis is leading fintech innovation for institutional investors with a powerful cloud platform for multi-asset class portfolio management, reporting and analytics – uniquely designed for the asset owner community. Endowments, foundations, pensions, OCIOs and family offices leverage Solovis to transform how they collect and aggregate investment data, analyze portfolio performance, model and predict future outcomes and share meaningful portfolio insights with key stakeholders. The Solovis institutional investment management technology platform enables detailed analysis and dynamic data modeling across multiple portfolios and pools of capital for actionable, transparent insights that empower both operations and investment teams.
