At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a Senior Platform Engineer to join our AppOps team — someone who sits at the intersection of engineering, operations, and AI tooling. This is not a pure ops role. You will be hands-on building internal tools, utilities, and automation frameworks that raise the technical bar for the entire team. You'll own deployment pipelines, cloud infrastructure, and drive AI-assisted workflows that meaningfully improve team productivity and delivery velocity.
If you're someone who gets frustrated by manual toil, loves writing Python to automate things away, and can hold a technical conversation with both developers and architects - this role is built for you.
How will you make an impact?
Tool & Utility Development
- Design, build, and maintain internal tools, scripts, and utilities in Python/JAVA that streamline AppOps workflows
- Build AI-powered utilities leveraging LLM APIs, or similar frameworks to assist team with diagnostics, automation, and knowledge retrieval
- Own the full lifecycle of these tools from requirement gathering to deployment and documentation
Deployment & Platform Engineering
- Manage and evolve Kubernetes-based deployment infrastructure (EKS/self-managed clusters)
- Build and maintain CI/CD pipelines (GitHub Actions, Jenkins, ArgoCD or similar)
- Define and enforce Infrastructure as Code (IaC) practices using Terraform or CloudFormation
- Own deployment runbooks and ensure zero-downtime release practices
Cloud Operations
- Architect and manage AWS/Azure services - EC2, EKS, Lambda, S3, RDS, IAM, CloudWatch, etc.
- Optimize cloud costs, monitor resource utilization, and implement auto-scaling strategies
- Manage secrets, access policies, and ensure compliance with security best practices
Observability & Incident Response
- Set up and maintain monitoring, alerting, and dashboards (Prometheus, Grafana, CloudWatch, Datadog)
- Lead RCA (Root Cause Analysis) processes and drive post-incident improvements
- Establish SLOs/SLIs for critical platform components
Have you got what it takes?
- Strong application + scripting development; building tools, REST API clients, automation, CLIs
- EKS and AKS management, Helm, RBAC, namespacing, resource policies, K8s troubleshooting at scale
- Hands-on with core services; experience with EKS, Lambda, IAM, CloudWatch, Secrets Manager, CloudFormation
- LLM API integration, prompt engineering, building AI-assisted utilities (Claude, GitHub Copilot, LangChain, Azure OpenAI, AWS Bedrock)
- Terraform (required); Bicep or CloudFormation as a plus; managing multi-environment state
- Prometheus, Grafana, Datadog, ELK/OpenSearch, CloudWatch, Azure Monitor
- Docker, multi-stage builds, image optimization, container security scanning.
- Bash, YAML fluency, Linux environments; comfortable in the terminal
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, Powershell etc.)
- Experience in working with tools like OpsGenie, Nagios, Rundeck,
- Good understanding in Kubernetes.
- Cloud / Application level Security experience
- Experience in Banking & Financial domain
- Has worked in an Agile / Sprint development model
- Shift time IST: Rotational 6:00 am to 3:00 PM/12:30 pm to 9:30 PM/2:00 pm to 11:00 /5:30 pm to 2:30 am/10:00 PM to 7:00 AM
What’s in it for you?
- Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
- Enjoy NICE-FLEX!
- At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11371
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Strong application and scripting development; build tools, REST API clients, automation, CLIs (Python/Java)
- Experience integrating LLM APIs, prompt engineering, and building AI-assisted utilities (Claude, GitHub Copilot, LangChain, Azure OpenAI, AWS Bedrock)
- Kubernetes management and troubleshooting at scale (EKS, AKS), Helm, RBAC, namespacing, resource policies
- Build and maintain CI/CD pipelines (GitHub Actions, Jenkins, ArgoCD or similar)
- Terraform (required); manage multi-environment state
- Bicep or CloudFormation (listed as a plus)
- Hands-on with core cloud services: AWS (EC2, EKS, Lambda, S3, RDS, IAM, CloudWatch, Secrets Manager) and Azure services
- Observability and monitoring: Prometheus, Grafana, Datadog, ELK/OpenSearch, CloudWatch, Azure Monitor
- Docker, multi-stage builds, image optimization, container security scanning
- Bash, YAML fluency, Linux terminal proficiency
- Exposure to scripting/config tools (Ansible, Perl, Python, Ruby, Shell script, Powershell)
- Experience with OpsGenie, Nagios, Rundeck (or similar tools)
- Cloud and application-level security experience; manage secrets and access policies
- Experience in Banking & Financial domain
- Experience working in an Agile / Sprint development model
- Ability to author and own deployment runbooks and enforce zero-downtime release practices
- Willingness to work rotational IST shifts (specified shift schedule)
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
