Technical Support Engineer, Zero Trust Focused

Posted 4 Days Ago
Be an Early Applicant
Hiring Remotely in Portugal
Remote
1-3 Years Experience
Information Technology • Security • Cybersecurity
Helping Build a Better Internet
The Role
As a Technical Support Engineer at Cloudflare, you will assist customers with technical support issues, focusing on networking problems and identity/access management technologies. You'll collaborate with the Technical Operations team, troubleshoot multi-factor authentication, and contribute to improving customer satisfaction through effective problem resolution.
Summary Generated by Built In

Available Locations: Lisbon or Remote Portugal; London or Remote UK
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
Examples of desirable skills, knowledge and experience

  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving DNS and other networking-related problems
  • You understand how the Internet works
  • You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.)
  • You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skillset

Bonus Points

  • You are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin
  • You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump)
  • You are familiar with Apache, Nginx, IIS, and other web servers
  • You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc)
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers

Top Skills

Dns
Fido
Ms Sql
MySQL
Oauth
Postgres
SAML
Scim
Sms
Sso
Totp
U2F
Webauth
The Company
HQ: San Francisco, CA
3,300 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

Cloudflare, Inc. is on a mission to help build a better Internet. Cloudflare’s suite of products protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was awarded by Reuters Events for Global Responsible Business in 2020, named to Fast Company's Most Innovative Companies in 2021, and ranked among Newsweek's Top 100 Most Loved Workplaces in 2022.

Why Work With Us

Cloudflare employees come from all walks of life. Our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.

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Employees engage in a combination of remote and on-site work.

We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'

Typical time on-site: Flexible
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