Technical Support Engineer(Unix, networking)

Reposted 4 Days Ago
Be an Early Applicant
Bangalore, Bengaluru, Karnataka
Hybrid
Mid level
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
We help people be their best in the moments that matter.
The Role
The Technical Support Engineer is responsible for troubleshooting PTT communication solutions, providing 24/7 support, and monitoring network performance among others.
Summary Generated by Built In
Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.


Department Overview
An engineer is responsible for overall health analysis and troubleshooting platforms of push-to-talk communications solutions provided by Motorola Solutions. Work with the customer for a smoother usage of PTT services.
Job Description
  • Ready to work in a 24*7 mission-critical environment. This includes shift work and weekends.

  • Engineers should be responsible for providing 24/7 on-call support to satisfy the critical services agreed with the customer.

  • Able to troubleshoot complicated, cross-platform issues, handling OS, Networking, and Database in a cloud-based SaaS environment, and handle live production incidents, debug/troubleshoot application and infrastructure issues

  • Troubleshoot, debug, and drive ‘Push-To-Talk' solution issues to resolution by joining live troubleshooting calls with customers, capturing application logs and network captures, and escalating the issue to a next-level engineer if necessary.

  • Deploy the 'Push-To-Talk' application and configure the network for communication across servers. 

  • Monitor network performance, application performance, and service integrity.

  • Develop tools and provide web services to parse application logs, system health information, and network captures to help in faster debugging and reduce issue resolution time.

  • Develop tools to automate monitoring that assess and monitor Key Performance Indicators of the 'Push-To-Talk' solution and provide one-stop interfaces that indicate the health of the solution.


Basic Requirements
  • Basic Networking Protocols 

  • A background in Linux/Unix Administration

  • Web-based applications debugging

  • Docker and Azure Basics [Understanding of Virtualized Environments]

  • Basic understanding of AWS CloudWatch

  • Great communication skills

  • Able to tackle customer calls

Nice to have Skills:

  • Azure DevOps 

  • Databases

  • Linux Administration and Shell Scripting

  • Kubernetes and Docker


Travel Requirements
None
Relocation Provided
None
Position Type
Experienced

Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Top Skills

Aws Cloudwatch
Azure
Docker
Linux
Networking Protocols
Unix

What the Team is Saying

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The Company
HQ: Chicago, IL
21,000 Employees
Year Founded: 1928

What We Do

About Motorola Solutions | Solving for safer

Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Why Work With Us

We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?

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Motorola Solutions Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We believe that the next big idea can come from anyone, anywhere, at any time. That’s why we offer office-based, hybrid and remote working models, where Motorolans can do their best work wherever they work best.

Typical time on-site: Flexible
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