Technical Support Engineer - Tier 3

Reposted 6 Days Ago
Hiring Remotely in America
Remote
Junior
Security • Cybersecurity • Automation
Reinventing security validation since 2015.
The Role
Provide high-tier technical support, resolve customer queries, support deployments of Pentera software, and perform cybersecurity assessments.
Summary Generated by Built In
Description

Accelerate Your Career in Cybersecurity

Join Pentera and take your career to the next level in cybersecurity. As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you're looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the Role

We are looking for eager and talented individuals to join our growing Customer Solutions team.

You will be a part of a fast-growing cybersecurity company, learning and practicing high-end cyber skills from the best in the business and supporting customers globally. You will work with amazing people who work together to improve the cybersecurity field.

Roles & Responsibilities:

  • Act as a frontline for all the customer needs and questions.
  • In charge of finding the best and finest innovative solutions for any challenges that the customer may encounter along the way to full cyber resilience.
  • Act as the lifeline between our customers and our company and communicate their needs to the product and development teams.
  • Help guide the customer through the process of familiarizing themselves with the Pentera software.
  • Help develop deployment plans for various infrastructures to support the Pentera software.
  • Travel to our customers, both locally and globally, and perform high-end cyber security assessments and training.

Requirements
  • 2 years of experience as a high-tier support engineer
  • 2 years of experience as a System / Network administrator
  • At least a 2 year of supporting systems on Linux platforms
  • Proficient in troubleshooting, monitoring, and managing TCP/IP networks
  • Vast scripting capabilities – python, bash, PowerShell, etc.
  • Team player, self-sufficient, autodidact, and a friendly attitude
  • Fluent English (written and verbal)
  • Experience with Cloud - AWS & Azure

It will be great if you have:

  • Experience with MongoDB
  • Experience with customer-facing assignments
  • Experience with information security/cyber systems and Penetration Testing tools

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!


Top Skills

AWS
Azure
Bash
Linux
MongoDB
Powershell
Python
Tcp/Ip
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
Burlington, Massachusetts
387 Employees
Year Founded: 2015

What We Do

Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.

We are a unicorn with more than 380 employees around the globe, with over 1,000 customers in production in more than 60 countries!

Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ.

Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!

Why Work With Us

We believe that Penetration Testing (PT), as it stands today, is obsolete. Software and algorithms can do a better job at penetration testing and help businesses continually assess and improve their cyber risks using the threat-oriented approach.

Gallery

Gallery

Similar Jobs

Agora RE Logo Agora RE

Account Executive

Fintech • Real Estate • PropTech
In-Office or Remote
New York, NY, USA
80K-200K Annually

PwC Logo PwC

Insurance Research Analyst Senior Manager

Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Remote or Hybrid
69 Locations
91K-322K

Gusto Logo Gusto

Platform Engineer

Fintech • HR Tech
Easy Apply
Remote or Hybrid
4 Locations
189K-265K

General Motors Logo General Motors

District Manager, OnStar & Loyalty - Lexington, KY

Automotive • Big Data • Information Technology • Robotics • Software • Transportation • Manufacturing
Remote or Hybrid
United States

Similar Companies Hiring

Oso Thumbnail
Software • Security • Infrastructure as a Service (IaaS)
New York, New York
36 Employees
Yooz Thumbnail
Software • Machine Learning • Fintech • Financial Services • Cloud • Automation • Artificial Intelligence
Aimargues, FR
470 Employees
Credal.ai Thumbnail
Software • Security • Productivity • Machine Learning • Artificial Intelligence
Brooklyn, NY

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account