Responsibilities
- Provide level two technical support for Deputy ecosystem and related integrations;
- Triage technical issues, resolve problems independently and escalate where appropriately;
- Taking ownership of customer technical issues, including initial troubleshooting, identification of root causes, and issue resolution and communication;
- Achieve and maintain targeted case statistics such as number of cases closed or issues resolved, along with other established goals;
- Provide professional-level conversations with customers to gather information, troubleshoot, and resolve their technical inquiries.
- Identify and submit issues for advancement to the Engineering team.
- Document actions in tickets to effectively communicate information internally and to customers.
Skills & Experience
- 2+ years of experience in supporting SaaS solutions for global customers
- Excellent communication skills and the ability to work in a scaling and collaborative environment
- Experience in a cloud environment will be an advantage
- Customer centric and driven to achieve a satisfied customer, not just a technical resolution - in alignment with our core values
- Self-starter and able to learn new technologies
- Ability to prioritise, manage time effectively and multitask
- Bachelors of Computer Science degree or similar or relevant experience would be highly regarded
- RestAPIs, Javascript or scripting experience would be highly regarded
What the Team is Saying
What We Do
Deputy is the world’s leading workforce management platform, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. For over 15 years, Deputy has helped businesses to effortlessly navigate and comply with complex labor laws while enhancing employee engagement with predictable, transparent and flexible scheduling, and delivering actionable insights to transform labor efficiency into a competitive advantage.
Deputy is more than just a solution – it’s a trusted partner in building workplaces that foster productivity, well-being, and growth. Discover how we are improving the world of work, one shift at a time at www.deputy.com
Why Work With Us
Creativity and teamwork drive our culture. We embrace diverse ideas and encourage collaboration. Our team enjoys remote flexibility while regularly connecting in person whenever possible. These gatherings foster collaboration, strengthen bonds, and reinforce our commitment to building Deputy together.
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Deputy Offices
Remote Workspace
Employees work remotely.
We are a Remote first company. Our workplace Hybrid policy allows for employee flexibility. Deputies are given the option to work from home or work from our WeWork offices.
