Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.
Invicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data from breach through industry-leading Discovery, Dynamic Application Security Testing (DAST), Interactive Application Security Testing (IAST) and Software Composition Analysis (SCA).
Invicti’s proprietary Proof-Based Scanning technology is the first to deliver automation verification of vulnerabilities and proof of exploit, returning crucial time to development and security teams for critical projects and innovation. Invicti serves more than 3,500 companies and public sector agencies worldwide including NASA, Samsung, IBM and Verizon.
You love a good challenge. You pride yourself on your ability to not just help your customers with technical issues, but fully support them with the highest quality of service. Troubleshooting and bug bounty hunting are some of your favorite past-times. You seek opportunities where you can immerse yourself in dynamic environments with really good tech.
- Providing high-quality technical support to Invicti’s enterprise customers
- Delivering technical solutions to both technical and non-technical end-users via phone, our support system, and other channels as needed
- Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions
- Remotely connecting to customers’ installations to troubleshoot technical difficulties
- Evaluating deeper insights into the challenges faced by customers by reviewing product log files
- Escalation of unresolved support tickets
- Providing prompt and accurate feedback to customers
- Ensuring proper documentation and resolution of all technical inquiries
- Collaborating with the Invicti sales team, resellers, and distributors with technical queries
- Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication to our customer base
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Experience within the or space
- Working knowledge of Penetration Testing
- Knowledge of Windows and general desktop support issues
- Detailed Knowledge of HTTP protocol
- TCP/IP and other networking concepts
- Familiarity with some network tools like Fiddler, Wireshark
- Experience with basic web development, HTML, and SQL
- Familiarity with basic security topics such as XSS and SQL Injection
- Good Understanding of Windows, Linux and Docker operating systems
- Proficiency in Powershell/Bash/Python scripting would be considered an asset
- This role involves working on a monthly shift rotation basis*
- Health Insurance: Taking care of our team goes beyond the office. We cover 100% of employee health care, vision and dental premium costs. For dependents, we contribute 75% of the health care and 50% vision/dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective your first day.
- Employee Assistance Program: Emotional Support Counseling services - 24/7 Life Coaching, Dependent Care, Elder Care, Financial & Legal Support, Wellness Coaching, New Parent Support and more
- Parental Leave16 week paid leave for birthing parent recovery. 4 week paid leave for non-birthing/bonding parent
- 401(k) Savings Plan: 50% up to 6% company match with 100% annual cliff vesting
- Hybrid or Remote Working: If you are local to one of our office locations, you can work a hybrid/home schedule - we got you covered
- Discretionary Time Off: Enjoy a flexible vacation schedule where you do not have to wait to use time off until it is accrued
- Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate
- Volunteer Days: 5 days of paid time off each year to participate in the volunteer activities of your choice
- Paid Birthday: Take your birthday off to celebrate you!
- Employee Recognition: Ongoing recognition & rewards. A Culture that emphasizes personal and professional growth
What We Do
Invicti Security is on a mission to deliver application security with zero noise.
An AppSec leader for more than 15 years, Invicti’s best-in-DAST solutions enable DevSecOps teams to continuously scan web applications, shifting both left and right to identify, prioritize and secure a company’s most important assets. Our commitment to accuracy, coverage, automation, and scalability helps mitigate risks and propel the world forward by securing every web application.
Invicti is headquartered in Austin, Texas, and has employees in over 11 countries serving more than 4,000 customers around the world. For more information, visit our website or follow us on LinkedIn.
Why Work With Us
Invicti passion is woven through every ounce of this organization; from the talented individuals that we call our colleagues to the way we enhance and develop new features for our end users. You will find working at Invicti provides a greater purpose and meaning.
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